Digital Customer Experience Leader – Pharma & Omnichannel

ZS; City Of London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading consulting firm in London seeks a Digital Customer Experience Manager. You will design integrated strategies to enhance engagement across digital and in-person channels. Ideal candidates will have over 10 years of consulting experience, particularly within the healthcare sector, and a strong understanding of customer journeys and digital tools. This role offers competitive benefits and flexibility in working arrangements.

Benefits

Health and well-being benefits

Financial planning services

Flexible working options

Qualifications

• 10+ years of management consulting experience, preferably in healthcare.
• Experience leading multiple projects with successful delivery.
• Strong understanding of digital tools and pharma commercial models.

Responsibilities

• Design and implement integrated customer engagement strategies.
• Develop end-to-end customer journey maps.
• Lead a team to drive digital capability implementation.

Skills

Consulting experience

Customer journey mapping

Data analytics

Project management

Excellent communication

Education

MBA from a top university

Tools

Digital tools

Content management systems

Job description

A leading consulting firm in London seeks a Digital Customer Experience Manager. You will design integrated strategies to enhance engagement across digital and in-person channels. Ideal candidates will have over 10 years of consulting experience, particularly within the healthcare sector, and a strong understanding of customer journeys and digital tools. This role offers competitive benefits and flexibility in working arrangements.