Digital Content Senior Executive

AXA UK; Royal Tunbridge Wells; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

A leading health insurance provider is seeking a Technical Literature Manager in Royal Tunbridge Wells to lead the development and management of technical literature ensuring compliance and clarity. The role includes providing expert guidance, managing stakeholder relationships, and ensuring documentation standards. The ideal candidate will have extensive experience in relevant sectors, strong communication skills, and the ability to work under pressure. This position offers a competitive salary and benefits.

Benefits

Competitive salary up to £35,000

Annual performance-based bonus

Contributory pension scheme

Life Assurance

Private medical cover

28 days annual leave plus Bank Holidays

Wellbeing services

Employee discounts

Qualifications

• Extensive experience managing technical product literature in healthcare or insurance.
• Strong knowledge of FCA/PRA, GDPR, and relevant regulations.
• Capacity to produce clear and compliant content under tight deadlines.

Responsibilities

• Lead the creation and review of technical literature.
• Manage stakeholder relationships and ensure content accuracy.
• Support delivery of systems aligning with regulatory requirements.

Skills

Technical content management

Regulatory compliance knowledge

Excellent communication skills

Stakeholder management

Attention to detail

Creative thinking

Ability to work under pressure

Job description

Description

At AXA Health, our success depends on clear, accurate, and compliant technical literature that supports our products and services across SME, individual, and large corporate markets. We're committed to delivering high-quality content that informs our customers, partners, and internal teams, ensuring compliance, clarity, and customer confidence.

As a Technical Literature Manager, you'll lead the creation, review, and technical implementation of key product literature. Working through matrix-managed teams, you'll ensure content accuracy, regulatory compliance, and clarity. You'll be a key influencer across business units, supporting continuous improvement in our documentation and processes, and providing expert guidance to ensure our literature meets both business and regulatory standards.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.

What you'll be doing:

• Lead and manage the application of technical content, providing expert guidance and thought leadership in cross‑team forums such as TPWG, PSC, and MJG
• Collaborate with internal teams and external suppliers to support the implementation of key changes and ensure the accuracy of technical literature
• Conduct quality assurance reviews within your team to verify amendments, updates, and new information are accurate and compliant
• Offer technical literature consultancy and actively participate in forums such as VC, Product Review, and Brand reviews to shape content strategies
• Engage in key business cycles like Product Review, Customer Renewals, and cost optimisation projects, providing technical expertise and thought leadership
• Build and maintain strong relationships with stakeholders across the business, ensuring requests are managed within agreed SLAs and guiding cross‑functional teams on key projects
• Support the development and delivery of systems and processes aligned with regulatory requirements (FCA/PRA, GDPR, business continuity, etc.), simplifying language and removing unnecessary complexity
• Track delivery against project timelines and regulatory commitments, ensuring literature is produced on time and to a high standard, with positive feedback from internal customers

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply.

What you'll bring:

• Extensive experience in managing technical product literature within insurance, healthcare, or financial services sectors
• Strong knowledge of FCA/PRA, GDPR, and regulatory compliance related to health and insurance products
• Excellent written and verbal communication skills, with the ability to produce clear, accurate, and compliant content
• Demonstrated ability to influence stakeholders and manage relationships across functions and with external suppliers
• High attention to detail, with a focus on quality and accuracy in all deliverables
• Creative thinker with a passion for simplifying complex language and improving processes
• Proven ability to work under pressure, prioritise multiple projects, and deliver within tight deadlines
• Knowledge of healthcare, PMI, provider practices, and market trends, with strategic awareness of the insurance landscape

What we offer:

At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary of up to £35,000
• Annual company & performance‑based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Private medical cover
• 28 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts

To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long‑term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to bayley.colbran@axa‑uk.co.uk.

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Who we are:

At AXA Health, we're passionate about helping our members to put their health first, whether that's individuals and families, small businesses, or huge corporates. From fast access to diagnosis and treatment, to guidance and tools that can help them manage their health every day, not just when there's a problem, our members can be confident we'll guide them, every step of the way.