Digital Content Designer

NHS BUSINESS SERVICES AUTHORITY; Newcastle upon Tyne; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A national healthcare service organization in the UK is seeking a Digital Content Designer to create clear and impactful content for digital platforms. This role involves working collaboratively within agile teams and ensuring content meets user needs. Candidates should have experience in simplifying complex information and collaborating with various stakeholders. The position offers flexible and hybrid working options, alongside a competitive salary and benefits package.

Benefits

27 days leave plus bank holidays

Flexible working options

Hybrid working model

Career development opportunities

Excellent pension contribution

Access to benefits and discounts

Qualifications

• Experience working with web usability principles.
• Ability to collaborate with agile teams including developers and designers.
• Successful track record of creating user-centered content.

Responsibilities

• Design and write website content to be clear and relevant.
• Collaborate with agile project teams for user-journey based content.
• Run workshops to identify and agree on content for rationalisation.

Skills

Simplifying complex language and processes

Effective communication with non-experts

Clear explanation of decisions

Job description

We're digitising services in line with the digital transformation of government, being led by the Government Digital Service (GDS), which is working to make public services 'digital by default'. Services will be online wherever possible, making them simpler, clearer and faster to use. This provides a better experience for our users who are at the centre of everything we do. This role will have responsibility for making sure that the content of our website and digital platforms is designed and written so that it is clear, easily understood, timely and relevant to our users., As a Digital Content Designer, you'll be responsible for ensuring the content of our website and digital platforms is clear, easily understood, timely, and relevant to our users. You'll work alongside agile project teams to develop user-journey based content for new digital portals, making sure content is fact-checked and accurate. You'll also run workshops with colleagues to identify and agree on content to be rationalised and archived, and map content to different formats and audiences. We place our people at the heart of our organisation. Thats why when you join us, you'll be empowered and given the right support to help your career grow. We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected.

• take complex language and processes and make them simple to understand
• work with people who don't understand good web usability
• explain decisions clearly

As part of the Content Design team, the post holder will work as part of agile digitisation teams across the business. This will mean working effectively with developers, designers, policy makers, and senior management. The post holder will also work with content on our corporate website and digital collaboration platforms, which includes our intranet.

Here at the NHS Business Services Authority (NHSBSA), what we do matters.

• 27 days leave (increasing with length of service) plus 8 bank holidays
• Flexible working (we are happy to discuss options such as compressed hours)
• Flexi time
• Hybrid working model (we are currently working largely remotely)
• Career development
• Active wellbeing and inclusion networks
• Excellent pension (23.7% employer contribution)
• NHS Car lease scheme
• Access to a wide range of benefits and high street discounts, We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives.

We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow. As one of the UK's Best Big Companies to work for, we're connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress. We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work. We're committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.

Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most! Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you. We are people connected to care.