Digital Content Assistant

Urban Outfitters; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in London is looking for a Digital Content Assistant to manage content for their EU websites and apps. Responsibilities include optimizing the online customer journey, delivering brand updates, and producing KPI reports. Candidates should possess strong attention to detail, Excel skills, and the ability to manage competing priorities. Join us to contribute in a creative environment and enjoy flexible working hours.

Benefits

Flexible start and finish times

Employee Assistance program

Private Medical Insurance

40% discount at URBN Brands

Cycle to work scheme

Qualifications

• Excellent attention to detail and high level of accuracy.
• Strong Excel skills essential.
• Ability to prioritize and manage multiple tasks.

Responsibilities

• Build and publish content across websites and apps.
• Oversee online customer journey to enhance experience.
• Produce reports on site KPIs for business sharing.

Skills

Attention to detail

Strong Excel skills

Analytical mindset

Organizational skills

Ability to work independently

CMS experience

Job description

Urban Outfitters started out as a single boutique in 1970s Philadelphia with creativity and uniqueness at its core. 50 years on, and over 60 stores across Europe later, we’ve become a destination for emerging design, unexpected styling, One-Of-A-Kind vintage and homeware that makes you want to hit the share button.

We speak to a social community of over 10 million forward-thinking individuals, bringing together a nostalgia for the past with an enthusiasm to shape the future. The UO community are culturally aware, they shape the music scene, they live a digitally native life and they wear style trends before anyone else. At our core, we empower our customers and staff to express themselves, unapologetically, living life in a way that's truly authentic to them.

We are always excited to bring new talent into the room, especiallyifyoushare our values :

• Progressive — we move with the mood
• Creative — we champion limitless minds
• Inclusive — we open our platforms to all communities
• Responsible — we work to reduce our impact on the environment
• Compassionate — we care for each other beyond the 9 to 5

Sounds like you, why not join us?

What the Digital Content Assistant will be doing

• Build and own all content, marketing and promotional publishing across the EU websites & apps using the CMS and personalisation / optimisation tool.
• Launch / lead medium to long term related projects / features including delivery and returns initiatives, payment methods and segmentation strategies amongst others.
• Oversee all aspects of the online customer journey and identify opportunities to enhance.
• Deliver seasonal brand updates across devices working collaboratively with multiple teams across the business to ensure campaigns are executed on time and run as smoothly as possible.
• Produce weekly and monthly reports on site KPIs that are shared across the wider business.
• Proactively use data to drive decisions to optimise future activity and work reactively to ensure continued high performance.
• Responsible for quality assurance testing and analysis of all content and CTAs to ensure that information that is live is accurate to the brief through coordination and validation.
• Constantly seek to improve team and stakeholder processes to drive efficiency and ensure all go live deadlines are met.
• Troubleshooting, communicating and / or resolving any issues.
• Support the Senior Digital Merchandising Manager on wider Digital and Operations projects.

What the Digital Content Assistant will need

• Excellent attention to detail and high level of accuracy
• Strong Excel skills
• Analytical mindset
• Ability to prioritise and manage multiple and competing priorities
• Ability to work independently
• Ability to grasp multiple technical systems quickly
• Excellent organisational skills
• Strong team player with the ability to make and maintain connections across the business
• CMS experience is a plus, but not required

The Perks

Work-life balance

• Flexible start and finish times
• Bring your dog to work

Wellbeing

• Employees Assistance program to support with mental, physical and financial health
• Fully equipped free gym and on-site wellness room in Brick Lane and 50% discount of external gym memberships
• Private Medical Insurance

Employee Discount

• Up to 40% off at all URBN Brands!

Community

• One paid day to either volunteer or fundraise for a charity of your choice

Travel

• Cycle to work scheme
• Season ticket loan

Continued Development

• We offer structured support within the business alongside continued learning and development

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.