Digital Content and Communications Officer

Kent PLC; Maidstone; On-site; GBP 60,000 - 80,000; Full time

Job description

Responsibilities

1. Support the brand and digital communications manager developing our new intranet and support the delivery of a new front facing trust website: Supporting project management, content writing and CMS maintenance.
2. Support the development of a new digital patient literature library. Writing and creating a new digital patient advice library for our staff and patients to use.
3. Content management: Write, create, edit, and publish engaging and informative content across intranet, websites and social media aligned to our voice and tone.
4. User experience enhancement: Support user research, analyse feedback, and implement improvements to enhance user experience and develop content.
5. Digital communications: Support and work with departments, teams, and content creators to align messaging and maintain brand consistency. Plan and implement campaigns across website, intranet and social media using best practice.
6. Information architecture: Support maintaining the information and content architecture for the intranet and website.
7. Training and support: Support and lead training and support to content contributors on using the intranet, writing for web best practices, and accessibility guidelines.
8. Analytics and reporting: Support with website and intranet analytics to evaluate performance and identify areas for improvement.
9. Compliance and governance: Ensure compliance with policies, accessibility (WCAG), legal requirements, and GDPR.

About the role

Working alongside the Brand and Digital Communications Manager, you will play a leading role in developing accessible content across all our channels. Your excellent written skills mean you can write excellent web content aligned to our voice, tone and Plain English ethos. You're an expert in WCAG writing principles, its application and are able to help educate others on this journey.

About KMPT

KMPT provides a wide range of adult mental health and learning disability services to our local population of 1.8 million people in Kent and Medway. Each year we care for over 2000 people in our hospitals and 54,000 people in the community. We are the largest provider of mental health care in Kent and Medway, delivering outstanding care while serving 1.8 million people across our county.

Why Join Us?

Coming into mental healthcare at a pivotal time. Our Trust (rated Good overall by the CQC and Outstanding for Care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles. Join friendly, passionate colleagues who are committed to providing excellent care. Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

Our Vision & Mission

Our mission is to deliver brilliant care through brilliant people. Our vision is to provide outstanding care and to work in partnership to deliver this in the right place, for every service user, every time.