Digital Communications Officer

AVS Newcastle ltd; City Of London; Hybrid; GBP 26,000 - 29,000; Full time

Job summary

A leading charity organization in London is seeking a Digital Communications Officer to lead the development of high-quality video communications and manage multimedia content across various platforms. The ideal candidate will have strong communication skills, experience in content management, and a keen attention to detail. This position offers a salary between £26,435 and £28,218, along with flexible working arrangements and comprehensive employee benefits.

Benefits

36 days annual leave including bank holidays

Up to 6% contributory pension

Flexible working arrangements

Access to Blue Light Discount Card

Wellbeing support

Cycle2Work scheme

Interest-free commuting loan

Qualifications

• Ability to draft, proofread, and edit user-friendly content.
• Familiar with web publishing and managing multimedia content.
• Experience maintaining content on web platforms.

Responsibilities

• Lead development of video communications.
• Assist in coordinating multimedia content production.
• Manage quality assurance of web content.

Skills

Drafting and proofreading digital content

Familiarity with content management systems

Strong written and verbal communication skills

Experience in multimedia content production

Attention to detail

Tools

WordPress

Job description

Location: UKO London, Moorfield (Hybrid home and office)

Salary: £26,435 to £28,218 per annum (plus ILW, if residing & working in London)

Hours: 35 per week (Monday to Friday, 9am to 5pm)

Contract: Permanent

Could you lead on the development of high-quality digital communications, in particular video, that can more effectively support leadership and practitioners and tell the story of the impact of cash assistance on people affected by crisis?

Could you help maintain and update web, social media content, support the effective management and coordination of digital content across the multiple language sites of the Cash Hub Platforms, ensuring that all communications are accurate, accessible, and aligned with the organisation's strategic objectives?

Interested?

A day in the life of a Digital Communications Officer will involve:

• Lead on the development of video communications that summarise existing learning and tell the story of the impact and effectiveness of cash assistance.
• Assist in coordinating the production and dissemination of multimedia content, including videos and blogs, by liaising with relevant teams and external service providers.
• Support the creation and scheduling of communications content on social media platforms (e.g. LinkedIn) in line with brand guidelines.
• Lead and coordinate the translation of resources into different languages by liaising with translation agencies, proof‑readers, copy editors, and work with designers to finalise and typeset translated materials.
• Manage quality assurance of web content, including checking for typos, broken links, and adherence to style guidelines.
• Provide administrative support in maintaining content libraries, ensuring resources are easy to find and regularly updated.

To be a successful Digital Communications Officer, you'll need:

• Ability to draft, proofread, and edit user‑friendly digital content for platforms, ensuring accuracy, clarity, consistency, and alignment with brand and accessibility standards and user‑friendly design.
• Familiarity with content management systems (e.g. WordPress) to upload, update, and organise content effectively.
• Knowledge of web publishing, including managing multimedia and supporting social media activities (e.g. LinkedIn).
• Strong written and verbal communication skills, including the ability to explain technical information clearly to non‑specialist audiences.
• Experience developing and supporting multimedia content video production and management.
• Experience uploading, managing and maintaining content on web platforms.
• Experience supporting social media content production (e.g. LinkedIn posts).
• Excellent attention to detail is essential.

The closing date for applications is 23:59 on Thursday the 13th of November 2025 with interviews to follow.

In Return For Your Commitment And Expertise, You'll Get

• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Flexible working: We do our best to accommodate your preferred work style.
• Learning & Development: Wide range of career opportunities + comprehensive learning.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Support: Access to mental health and wellbeing assistance.
• Team Working: Support our mission in a collaborative team.
• Cycle2Work: Lease a bicycle through the scheme.
• Season ticket loan: Interest‑free loan for commuting expenses.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Young Staff Network.

Together, we are the world's emergency responders