Digital Commerce Delivery Lead

Paula Rosa Manhattan; Lancing; On-site; GBP 50,000 - 70,000; Full time

Job summary

A dynamic eCommerce company based in Lancing is seeking a hands-on Delivery Lead to oversee end-to-end delivery of key digital projects. The ideal candidate will have over 5 years of experience in eCommerce environments and strong project management skills. This role requires managing multiple stakeholders, defining requirements, and ensuring successful implementation of digital capabilities. Join a fast-paced environment with significant opportunities for growth.

Qualifications

• Experience in digital retail environments including product data and trading.
• Hands-on project management experience in digital transformation.
• Ability to model and document business processes.

Responsibilities

• Lead the delivery of digital and eCommerce initiatives from start to finish.
• Coordinate multiple workstreams and stakeholder communications.
• Translate business needs into functional specifications.

Skills

Project management

Business analysis

Communication

Stakeholder management

Education

5+ years' experience in eCommerce environments

Tools

Jira

Azure DevOps

Job description

PRM is crafting a next-generation, headless eCommerce platform, engineered on proven, best-in-class technologies to deliver speed, agility, and scale. We've got big ambitions and we're looking for a hands-on delivery lead to run high-impact eCommerce projects end to end. Initially this will be a fixed-term contract for 9 months. You'll sit between business teams and technology partners, making sure we define the right requirements, build the right thing, and land it in the business in a way people use. Typical projects include implementing new platforms (e.g. PIM / DAM), improving how we manage and publish product data, integrating new systems into our eCommerce stack, rolling out new processes for digital trading and content, and supporting CRM / customer data initiatives. This is not a pure project manager role and not a pure business analyst role. It's both. We are ideally looking for someone who has successfully delivered at least one PIM implementation in a retail / eCommerce environment., Deliver strategic eCommerce projects

Responsibilities

• Lead end-to-end delivery of key digital and eCommerce initiatives, from discovery and requirements through build, test, launch and post-launch adoption.
• Own the day-to-day project plan, RAID, scope, and stakeholder comms across multiple workstreams (content, product data, trading, CRM, marketing, tech, suppliers).
• Coordinate internal teams and external suppliers / implementation partners to keep deliverables aligned, on time and in scope.
• Support planning and delivery of other digital capability projects such as CRM improvements (customer data, segmentation, campaign enablement, single customer view).
• Translate business needs into workable solutions
• Capture, structure and prioritise business requirements from teams such as eCommerce trading, merchandising, product data, content, marketing, CRM and customer experience.
• Turn those requirements into clear functional specs and acceptance criteria that can be delivered by technical teams or third parties.
• Work with technical teams to shape integration requirements, data flows and configuration needs across platforms (eCommerce platform, CMS, ERP, PIM, DAM, CRM/marketing tools, etc.).
• Product data, PIM and content operations
• For PIM / product data projects: define data models, attributes, taxonomy, enrichment rules and workflows to ensure we can produce complete, accurate, "web-ready" product information at scale.
• Oversee supplier onboarding for product data and digital assets: understand what data suppliers can provide, assess data quality and identify automation opportunities to ingest that data.
• Support setup and governance of digital assets (images, video, documents) in a DAM, ensuring assets are enriched, approved and available for use across channels.
• Process, governance and change
• Design and document new business processes for product data, content enrichment, approvals, publishing, and ongoing maintenance - and, where relevant, customer/CRM processes like data capture, consent, segmentation and campaign briefing.
• Define ownership, handoffs and SLAs to make sure new ways of working actually stick after go-live.
• Support training, comms, and handover so that operational teams can run the new process without heavy technical support.
• Vendor and partner management
• Act as the day-to-day point of contact for external partners (PIM/DAM vendor, CRM/marketing tech partner, systems integrator, agency, or other delivery partner).
• Hold suppliers accountable for delivery quality, scope, and timelines.
• Challenge solutions that won't scale or don't meet requirements.
• Led or been the primary BA / PM on at least one end-to-end PIM implementation in a retail or eCommerce environment.

Qualifications

• 5+ years' experience working in eCommerce / digital retail environments (this could include product data, site operations, trading, content, CRM/loyalty, platform rollout, or similar).
• 2+ years' hands-on project management / delivery experience running digital / data / platform change.
• Demonstrable experience delivering at least one project with significant systems integration work (APIs, data mapping, syndication to front-end systems, customer data flows, etc.).
• 5+ years' experience defining and managing requirements (business process requirements and technical / integration requirements).
• Strong business analysis skills: stakeholder workshops, process mapping, gap analysis, converting pain points into actionable requirements.
• Experience modelling and documenting business processes (BPMN or similar).
• Track record of supplier / vendor management (scope, commercials, delivery quality).
• A technical background.
• You should be comfortable communicating complex technical requirements with developers.
• Strong communication skills - able to explain technical/structural topics (taxonomy, governance, workflow, data ownership, customer data handling) in plain language to non-technical stakeholders.
• Desirable / Nice to Have: Experience delivering or contributing to the rollout of a DAM solution.
• Experience supporting or delivering CRM / customer data / marketing automation initiatives (e.g. segmentation, personalisation, campaign tooling).
• Experience with any of the following products Magento (adobe Commerce), Algolia or Strapi.
• Familiarity with requirement / delivery tooling such as Jira, Azure DevOps, or similar.
• Confident using lightweight planning / task management tools such as Microsoft Planner (Plan 1).
• Experience working with product data flows in a B2B context (supplier onboarding, partner feeds, marketplace syndication, etc.).
• Hands‑on exposure to a PIM platform such as Perfion, Pimberly, Akeneo, inRiver, Salsify etc.
• Understanding of digital asset workflows (usage rights, versioning, naming conventions, asset lifecycle).
• Exposure to Agile delivery methods like XP, Kanban or Scrum.
• About you: You're comfortable being "the grown‑up in the room" for delivery - you keep everyone aligned and you spot risk early.
• You're practical. You care less about the slide deck and more about "Will this data/customer record/content actually land in the right place every time?".
• You are credible with business users and with technical teams, and you can speak enough of both languages to keep things moving.