Digital Co-ordinator

Sunderland GP Alliance; Sunderland; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare organization in Sunderland is seeking a Digital Co-ordinator to support the delivery of digital initiatives in primary care. The successful candidate will develop networks with system partners and manage clinical information. Ideal applicants have experience in primary care environments and excellent communication skills. This role offers a collaborative environment focused on improving patient services.

Benefits

33 days of annual leave

Better Health At Work - Gold Award

Qualifications

• Experience of working in a primary care environment, or equivalent.
• Experience in comms and engagement.
• Experience of supporting programmes of change.

Responsibilities

• Support the delivery of digital/IT initiatives in primary care.
• Develop networks with system partners for service integration.
• Manage development of clinical information for Sunderland's primary care.

Skills

Advanced planning and organising skills

Advanced written and verbal communication skills

Good IT / analytical skills

Excellent interpersonal skills

Education

Educated to a Degree level, or equivalent experience

Tools

Microsoft Office (Excel, Word, PowerPoint)

Job description

We are currently seeking to recruit 2 Digital Co-ordinators on a 2 year Fixed-Term basis. The Digital Co-ordinator will support with the delivery of anydigital/IT initiatives enabling primary care to move towards a digital firstapproach, where patients can easily access the advice, support, and treatmentthey need using digital and online tools as well as identification of newtechnology to support NHSE priorities and SGPA Strategy.

The post-holder will workas part of a wider team, ensuring there is integration with the breadth of theorganisations activities and ensure the highest standards of care are providedfor all patients who benefit from the services

Main duties of the job

Workwith the member practices, the ICB and other stakeholders to support thedevelopment of General Practice at scale.

Developnetworks with a range of system partners to ensure projects complement serviceselsewhere in the local health economy.

Managethe development and curation of clinical and patient information for primarycare in Sunderland.

Interactwith NHS systems such as GP TeamNet/EMIS/SIRMS to ensure compliance withexpected standards.

Provide support for the delivery of TeamNet Clinical Support Information.

Maintainlocal document management systems.

SupportThe Digital Programme manager in the delivery of the 3-year digital plan.

Developand maintain project plans under the supervision of the Programme Manager.

Attendproject implementation groups to support the administration of these groups.

Attendmeetings with partner organisations designed to develop and integrate servicesacross the city.

To workflexibly within the team to ensure the work of the whole team can beeffectively managed.

Assistwith data and information analysis to support project delivery.

Carryout research to support development of new initiatives.

Collectand manage qualitative and quantitative data indicators.

Prepare,monitor and maintain budget information relating to projects.

Supportthe completion of monthly or quarterly financial reconciliations.

Producemonthly reports to highlight performance against contract objectives.

About us

For a second year in a row, Sunderland GP Alliance has been listed in The Sunday Times Best Places to Work and Better Health At Work - Gold Award, offering 33 days annual leave plus many other benefits

Sunderland GP Alliance is owned by the GP Practices of Sunderland and helps GPs work collaboratively for the benefit of patients and staff. We are a not-for-profit organisation, ensuring any surplus is reinvested back into better services for patients.

Sunderland GP Alliance runs three medical practices at New Silksworth Medical Practice, South Hylton Surgery and Monument Surgeries.

Job responsibilities

JOB PURPOSE

The Alliance exists to develop collaborativeworking between GP practices in line with the NHS strategic direction oftravel. Many of the developments thatthe Alliance can facilitate relate to services that are better provided atscale than by individual practices.

Our Digital infrastructure and other technologyinnovations within the NHS requires a co-ordinated approach to ensure patientcare is delivered to the highest standards.

The Digital Co-ordinator will support with thedelivery of any digital/IT initiatives enabling primary care to move towardsa digital first approach, where patients can easily access the advice,support, and treatment they need using digital and online tools as well asidentification of new technology to support NHSE priorities and SGPA Strategy.

The post-holder will work as part of a widerteam, ensuring there is integration with the breadth of the organisationsactivities and ensure the highest standards of care are provided for allpatients who benefit from the services.

The employer is Sunderland GP Alliance and thepost-holder is expected to comply with the Alliances employment, clinicaland information governance policies and procedures, and any other policiesand procedures necessary for the safe and effective discharge of the dutiescontained within this document.

MAIN DUTIES AND RESPONSIBILITIES

Workwith the member practices, the ICB and other stakeholders to support thedevelopment of General Practice at scale.

Developnetworks with a range of system partners to ensure projects complementservices elsewhere in the local health economy.

Managethe development and curation of clinical and patient information for primarycare in Sunderland.

Interactwith NHS systems such as GP TeamNet/EMIS/SIRMS to ensure compliance withexpected standards.

Provide support for the delivery of TeamNet Clinical Support Information.

Maintainlocal document management systems.

SupportThe Digital Programme manager in the delivery of the 3-year digital plan.

Developand maintain project plans under the supervision of the Programme Manager.

Provideadministration support to the team relating to specific projects, includingarranging meetings, venues and keeping action logs.

Attendproject implementation groups to support the administration of these groups.

Deputisefor project management staff if needed at scheduled meetings.

Attendmeetings with partner organisations designed to develop and integrateservices across the city.

Workas part of a wider team to support the development of services and tenders inline with strategic objectives.

Towork flexibly within the team to ensure the work of the whole team can beeffectively managed.

Assistwith data and information analysis to support project delivery.

Carryout research to support development of new initiatives.

Collectand manage qualitative and quantitative data indicators.

Prepare,monitor and maintain budget information relating to projects.

Supportthe completion of monthly or quarterly financial reconciliations.

Producemonthly reports to highlight performance against contract objectives.

Ensureall services operate within the organisations clinical and informationgovernance policies, identifying, resolving, and reporting, whereappropriate, any departures from protocols.

Confidentiality

In the performance of the duties outlined in this job description, thepost-holder may have access to confidential information relating to patientsand their carers, Practice staff and other healthcare workers. All such information from any source is tobe regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcareworkers or the business of the Alliance may only be divulged to authorizedpersons in accordance with the Alliances policies and procedures relating toconfidentiality, and the protection of personal and sensitive data.

Health & Safety

Thepost-holder will assist in promoting and maintaining their own and othershealth, safety and security as defined in the Alliances Health & SafetyPolicy to include:

Identifying therisk involved in work activities and undertaking such activities in a waythat manages those risks.

Ensuring thatall accidents or dangerous accidents are reported and investigated and followup action taken where necessary.

Equality and Diversity

Thepost-holder will support the quality, diversity and rights of patients,carers and colleagues to include:

Acting in a waythat recognizes the importance of peoples rights, interpreting them in a waythat is consistent with current legislation.

Respecting theprivacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in amanner which is welcoming to and of the individual, is non-judgemental andrespects their circumstances, feelings, priorities and rights.

Quality

Thepost-holder will strive to maintain quality within the Alliance, and will:

Alert other teammembers to issues of quality and risk.

Assess ownperformance and take accountability for own actions, either directly or undersupervision.

Contribute tothe effectiveness of the team by reflecting on own and team activities andmaking suggestions on ways to improve and enhanced the teams performance.

Work effectivelywith individuals in other agencies to meet patients needs.

Effectivelymanage own time, workload and resources.

Communication

Thepost-holder should recognize the importance of effective communication withinthe team and will strive to:

Communicateeffectively with other team members.

Communicateeffectively with patients and carers.

Recognisepeoples needs for alternative methods of communication and respondaccordingly.

Person Specification

Motivation and Skills

• Advanced planning and organising skills
• Advanced written and verbal communication skills
• Good IT / analytical skills
• Able to work under pressure and to meet deadlines
• Work effectively independently and as a team member
• Ability to work flexibly
• Ability to recognize own limitations and act accordingly
• Aptitude to go beyond the ask, identifying barriers and heading off challenges.
• An understanding, acceptance and adherence to the need for strict confidentiality
• Excellent attention to detail
• Confident and assertive, able to challenge but also be open to influence and willing to realign views
• Excellent interpersonal skills
• Willingness to learn new skills and to problem solve
• Highly developed emotional intelligence and personal resilience

Other

• UK driving licence, access to car with business insurance
• UK work permit (if required)

Qualifications

• Educated to a Degree level, or equivalent experience
• Microsoft Office particularly Excel, Word and PowerPoint

Experience

• Experience of working in a primary care environment, or equivalent.
• An appreciation of the nature of GPs and general practice.
• Experience in comms and engagement.
• Experience of working in a rapidly changing environment.
• Experience of working in multi-disciplinary teams.
• Experience of supporting programmes of change.
• Experience of project or service development.
• Experience in GP TeamNet or equivalent document management system.
• Working knowledge of key regional and national strategic healthcare developments, particularly as they relate to general practice.
• Experience of working across the health care system with a range of partners and stakeholders
• Awareness of political challenges when working across systems in healthcare.
• Experience with social media and managing websites.
• Working knowledge of EMIS Management/templates