Digital Change Lead

Royal Berkshire NHS Foundation Trust; Reading; On-site; GBP 125,000 - 150,000; Full time

Job summary

A healthcare organization in the UK is seeking a Digital Change Lead to drive the adoption of digital services across the Trust. Responsibilities include leading ITIL Change processes, ensuring compliance with ISO 20000 standards, and partnering with external suppliers for service stability. Ideal candidates will have expert knowledge in ITSM and proven communication skills to manage complex technical information effectively.

Qualifications

• Expert knowledge of IT Service Management (ITSM) principles, specifically in ITIL Change Management.
• Ability to communicate complex technical information effectively to a diverse audience.
• Proficiency in maintaining at least one critical information system.

Responsibilities

• Own and deliver ITIL Change processes for digital system updates.
• Ensure compliance with ISO 20000 (2018) Standards.
• Partner with suppliers for stable and scalable new digital services.

Skills

IT Service Management principles

ITIL Change Management process

Effective communication of complex information

Technical proficiency in system administration

Job description

Are you a seasoned Change Management specialist ready to make a direct impact on patient care?

Join our Digital Data & Technology (DDaT) team as the Digital Change Lead. This pivotal role drives the smooth adoption and stability of digital services across our Trust and the wider health system.

Key Responsibilities

• Leading change: Own, develop, implement and deliver ITIL Change processes to govern all digital system updates and improvements.
• Ensuring compliance: Maintain rigorous adherence to ISO 20000 (2018) Standards, safeguarding critical DDaT services and patient data.
• Adding value: Partner with external suppliers and project teams to ensure new digital services (EPR, telehealth, etc.) are stable, scalable and meet service standards.
• Operating autonomously: Work as a specialist technical resource on projects, requiring minimal supervision to deliver critical tasks.

This role is ideal for a proactive expert who thrives on ensuring operational excellence while delivering better digital experiences for staff and patients.

Essential Skills and Experience

• Expert knowledge of IT Service Management (ITSM) principles, specifically the ITIL Change Management process, including chairing a Change Advisory Board (CAB).
• Proven ability to communicate highly complex or multi‑stranded technical information effectively to a diverse audience.
• Demonstrable technical proficiency in system administration or an equivalent specialist technical area, with experience maintaining at least one critical information system.
• Experience defining and maintaining governance models for Change Management and generating essential reports.

Desirable Skills

• Experience coordinating root cause analysis (RCA) or proactive trend analysis to investigate IT‑related problems.
• Experience evaluating new and emerging technologies and proposing organisational policy changes.
• Experience training, updating and motivating colleagues on new technical solutions and documenting systems.
• Experience liaising with and managing technical support agencies and external suppliers.

Additional Information

Our organization is committed to equal opportunities and welcomes applications from all sections of the community, regardless of protected characteristics. Reasonable adjustments will be made for disabled applicants where possible.

For additional help with your application, please contact the recruitment team at 0118 322 6997 or 0118 322 5342, or via email.

Our primary method of communication will be via email, though other methods are welcome upon request.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act 1975 and requires a DBS check.

Certificate of Sponsorship

Applications from job seekers who require current Skilled Worker sponsorship to work in the UK will be considered.

Employer Details

Royal Berkshire NHS Foundation Trust

London Road, Reading, RG1 5AH

Website: https://www.royalberkshire.nhs.uk/