Digital Change Lead

NHS; Reading; On-site; GBP 47,000 - 55,000; Full time

Job summary

A leading healthcare organization is seeking a Digital Change Lead to ensure effective adoption of digital services within the Trust. The successful candidate will lead ITIL Change processes, manage the Change Advisory Board, and ensure compliance with ISO standards. Key qualifications include strong ITIL expertise and technical communication skills. This full-time, permanent role is based in Reading with a salary range of £47,810 to £54,710.

Qualifications

• Expert knowledge of ITSM principles and ITIL Change Management process.
• Proven ability to communicate complex technical information to diverse audiences.
• Demonstrable technical proficiency in system administration.

Responsibilities

• Lead the development and implementation of ITIL Change processes.
• Chair and coordinate the Change Advisory Board for assessing changes.
• Deliver technical projects and provide escalation support for IT issues.

Skills

ITIL Change Management

Technical communication

System administration

Job description

Job Overview

Are you a seasoned Change Management specialist ready to make a direct impact on patient care?

Join our Digital Data & Technology (DDaT) team as the Digital Change Lead. This pivotal role drives the smooth adoption and stability of digital services across our Trust and the wider health system.

Responsibilities

• Leading change: Owning the development, implementation, and delivery of ITIL Change processes to govern all digital system updates and improvements.
• Ensuring compliance: Maintaining rigorous adherence to ISO 20000 (2018) Standards, safeguarding our critical DDaT services and patient data.
• Adding value: Partnering with external suppliers and project teams to ensure new digital services (EPR, telehealth, etc.) are stable, scalable, and meet service standards.
• Operating autonomously: Working as a specialist technical resource on projects, requiring minimal supervision to deliver critical tasks.

Change Governance and Leadership

• Own, implement, and enforce the ITIL-based Change Management process across all DDaT services to minimise disruption and maximise beneficial change.
• Chair and coordinate the Change Advisory Board (CAB), ensuring all changes undergo rigorous risk assessments, impact assessments, and test‑plan reviews.
• Act as the expert advisor on Digital Change Management, communicating complex, multi‑stranded technical issues and proposed policy changes to managers and stakeholders across the Trust.

Service Delivery and Technical Expertise

• Lead and deliver technical projects related to infrastructure upgrades, system decommissions, and the introduction of new services to end‑users.
• Serve as the point of technical escalation for DDaT staff, providing leadership and aid in the investigation and diagnosis of complex IT issues (e.g., via root cause analysis).
• Aide strategic planning for digital assets to ensure they remain fit for purpose and support the Trust's goals.

Stakeholder and Supplier Management

• Build and maintain working relationships with external suppliers and project teams to ensure new digital services meet service standards and are delivered on time.
• Advise on procurement and vendor management to support the introduction and maintenance of high‑quality digital solutions.

Essential Criteria

• Expert knowledge of IT Service Management (ITSM) principles, specifically the ITIL Change Management process, demonstrated by experience coordinating and chairing a Change Advisory Board (CAB).
• Proven ability to communicate highly complex or multi‑stranded technical information effectively to a diverse audience, including non‑Digital managers.
• Demonstrable technical proficiency in system administration (or an equivalent specialist technical area) with the ability to maintain and manage at least one critical information system.
• Experience in defining and adhering to governance models for Change Management, including the creation and maintenance of essential reports (e.g., project highlight, exception, or ITSM reports).

Desirable Criteria

• Experience coordinating root cause analysis (RCA) or proactive trend analysis to investigate IT‑related problems and review process failures.
• Demonstrated experience evaluating new and emerging technologies and proposing changes to organisational policies and procedures that impact teams beyond the immediate DDaT function.
• Experience training, updating, and motivating colleagues on new technical solutions and aiding in developing team capabilities through the provision of effective system documentation.
• Prior experience liaising with and managing technical support agencies and external suppliers (hardware and software) to implement recommended solutions and ensure service delivery aligns with organisational standards.

Employment Details

Location: Royal Berkshire NHS Foundation Trust, Reading, RG1 5AH

Salary: £47,810 to £54,710 per annum

Contract: Permanent, Full‑time

EEO Statement

We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where possible. All applicants who have a disability and meet the minimum criteria for the post can opt for a guaranteed interview.

Additional Information

If you need additional help with your application please contact the recruitment team on 0118 322 6997 or 0118 322 5342.

Our primary method of communication will be via email. However, if you would prefer to be contacted through a different method, please inform the recruitment team.