Digital Care Technician SC6

Nations Recruitment; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is looking for a Digital Care Technician to join the Connected Care Service in London. The role involves installing and maintaining assistive technology for vulnerable residents, ensuring equipment is set up correctly while providing excellent customer service. A full UK driving licence is essential, as candidates must visit clients' homes. The position offers a starting salary of £17.54 per hour and requires a flexible approach to working hours, including some Saturdays.

Qualifications

• Full current UK Driving Licence is required.
• Experience in electrical, computer hardware/software, telecoms, and assistive technology.
• Ability to work under pressure and prioritise effectively.

Responsibilities

• Install and maintain telecare equipment in users' homes.
• Ensure customers understand how to use the equipment.
• Participate in quality assurance processes.

Skills

Experience of installing and maintaining lifelines

Good communication skills

Ability to fault find and give technical support

Excellent customer service skills

Job description

Job Details

• Job Category: IT
• Location: ALEXANDRA HOUSE, London Borough of Haringey
• Hours Per Week: 36.00
• Start Date: Immediate Start
• Start Time: 09:00
• End Time: 17:00
• Salary: £17.54

Service Description

Connected Care is a 24 hours, 365 days a year emergency service provided in house by Haringey Council. It offers vulnerable residents a personal alarm system which can be activated in case of an emergency. Additionally it provides a mobile response service if there is an emergency in the residents home.

Role Overview

We are looking for a Digital Care Technician to work within the Connected Care Service.

The Digital Care Technician plays a vital role in ensuring that all equipment is installed, deinstalled and maintained safely and effectively in a timely manner to ensure service is maintained (this involves use of tools and ladders). As well as ensuring all customers and their family members/carers understand how the equipment works and can use it effectively.

Shift Pattern

Monday to Saturday – only 1 Saturday will be worked within the month and the shift pattern is 9am to 5pm. 36 hours per week.

Candidates

The candidates we are looking for should have experience of installing and maintaining lifelines and telecare equipment in vulnerable service users homes. As this role requires the candidate to drive to service users home to install equipment, we are looking for experienced and competent drivers who hold a full clean UK driving licence. Council fleet vehicles are provided but passing the council driving assessment would be a requirement to use these. In the meantime they would be required to use their own vehicles and mileage would be paid.

Experience & Knowledge

• Full current UK Driving Licence.
• Good practical knowledge and skills required across multiple disciplines – electrical, computer hardware/software, telecoms and assistive technology.
• Ability to fault find and give technical support.
• Good communication skills, both verbal and written, and the ability to use a range of information technology within service delivery.
• Good organisational skills, be able to prioritise work as appropriate and under pressure.
• Ability to liaise effectively with people both inside and outside the Council including service users, their families, professional staff and suppliers.
• Ability to demonstrate assistive technology and explain its use and operation to existing and potential users.
• Ability to participate in review process with customers and work jointly with other professionals to ensure users’ needs are met and enhance quality of life.
• Ability to keep detailed electronic records and notes, including regular updating of the database.
• Ability to undertake lone working as required.
• Ability to work jointly with partner providers and liaise with a range of internal and external agencies in the delivery of projects and other activities.
• Ability to partake in quality assurance processes including monitoring and evaluation.
• Demonstrate proactivity in identifying solutions to improve outcomes.
• Use tools to install equipment (e.g., drills and ladders).
• Excellent customer service skills.