Digital Care Co-ordinator

NHS; Norwich; On-site; GBP 23,000 - 26,000; Full time

Job summary

A healthcare provider in Norwich seeks a Digital Care Co‑ordinator to support patients through their digital healthcare journey. The role involves managing tasks, providing reassurance, and collaborating with healthcare professionals to ensure seamless patient care. Ideal candidates should have strong communication skills and prior experience in a public-facing role, along with GCSE-level education in English and Maths. This is a full-time, permanent position.

Qualifications

• Previous reception or call center experience required.
• Experience working in direct contact with the public is essential.
• Education to GCSE level in English and Maths is necessary.

Responsibilities

• Review and triage digital forms for patient care.
• Manage and document workflow for appointments.
• Update patient records in clinical systems like SystmOne.

Skills

Good communication skills

Self-motivated

Organized approach to work

Ability to multitask

Education

Education to GCSE level, NVQ level 2 or equivalent

Tools

Microsoft Office 365

Job description

Job Summary

Are you passionate about making a real difference in people's lives? Do you thrive in a role where empathy meets innovation? We’re looking for a Digital Care Co‑ordinator to become a vital part of our forward‑thinking Digital Care Team. In this rewarding position, you'll be the first point of contact for patients navigating their digital healthcare journey providing reassurance, guidance, and unwavering support every step of the way. You'll work closely with healthcare professionals to ensure care is delivered seamlessly, efficiently, and with a human touch.

Why apply?

• Make a meaningful impact on patient wellbeing every single day.
• Be part of a collaborative team that values compassion, professionalism, and excellence.

Main duties of the job

• Review, signpost, and triage digital forms, allocating timeframes for appropriate actions.
• Work closely with the On Call GP for support and guidance on patient care.
• Schedule appointments based on availability, following practice procedures and protocols.
• Manage tasks and document workflow, routing requests to the correct team or clinician.
• Handle NHS 111 appointments bookings and ensure adherence to practice protocols.
• Update patient records in SystmOne and other clinical systems accurately and promptly.
• Collaborate with all clinical & non‑clinical team members to ensure seamless patient care delivery.
• Communicate patient concerns, preferences, and special needs to the appropriate healthcare team members.
• Participate in team meetings and contribute to discussions on improving patient care standard operating procedures.
• Provide patients with educational materials and resources related to their medical conditions, treatments, and medications as appropriate.
• Educate patients on preventive care measures and healthy lifestyle practices.
• Answer patient questions regarding follow‑up care instructions.
• Maintain accurate patient records and input clinical data in line with practice protocol.
• Carry out any relative duties which may be requested by the Management Team that are part of the role of Digital Care Co‑ordinator in general practice.

About Us

At Roundwell Medical Centre, we’re more than just a healthcare provider—we’re a close‑knit, forward‑thinking team dedicated to delivering exceptional patient care. Our multidisciplinary team includes GPs, nurses, healthcare assistants, digital care coordinators, and administrative professionals, all working collaboratively to support our community’s health and wellbeing. We pride ourselves on fostering a supportive, inclusive, and empowering environment where every team member is valued and encouraged to grow. Whether you’re just starting your career or looking to take the next step, Roundwell is a place where your skills, ideas, and compassion truly make a difference.

Details

• Date posted: 28 October 2025
• Pay scheme: Salary £23,875 to £25,126 a year
• Contract: Permanent
• Working pattern: Full‑time, Job share
• Reference number: A0768-25‑0002
• Job locations: Roundwell Medical Centre, Dr Torrens Way, New Costessey, Norwich, NR5 0GB

Job Description

Position: Digital Care Co‑ordinator
Location: Roundwell Medical Centre
Responsible Manager: Business Manager
Reporting Manager: Operations Manager

Person Specification

Experience (Essential)

• Previous reception or call centre experience
• Experience working in an environment with direct contact with the public

Experience (Desirable)

• Experience in a GP Practice or Health Care Organisation
• Experience with database systems

Personal attributes (Essential)

• Good communication skills, in person and over the telephone
• Possessing sensitivity, tact and diplomacy
• Self‑motivated with a high degree of personal integrity
• An organized approach to work
• Reliable
• Flexible with an adaptable approach
• Ability to work on own initiative
• Ability to maintain strict confidentiality
• Able to work under pressure
• Calm and patient manner
• Ability to work to deadlines and under pressure
• Ability to multitask and prioritise own workload
• Time management skills

Qualifications (Essential)

• Education to GCSE level, NVQ level 2, or equivalent, with grade A to C in English and Maths
• Competent in IT Skills

Qualifications (Desirable)

• Familiarity with Clinical Database Systems such as SystmOne and SystmConnect
• Experience in Microsoft Office 365 software

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

• Employer name: Roundwell Medical Centre
• Address: Roundwell Medical Centre, Dr Torrens Way, New Costessey, Norwich, NR5 0GB
• Employer's website: https://www.roundwellmedicalcentre.co.uk/ (Opens in a new tab)