Digital Business Analyst

Coventry City Council; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

A local government authority in the UK is looking for an experienced Business Analyst to enhance service delivery through technology. The role involves analyzing processes, collaborating with stakeholders, and implementing customer-focused solutions. Candidates should possess strong communication skills and a relevant business analysis qualification. This inclusive position welcomes applicants from diverse backgrounds and aims to represent the local community.

Qualifications

• Experience with delivering effective digital processes and systems.
• Ability to gather and translate requirements into actionable plans.
• Understanding of regulatory obligations and strategic objectives.

Responsibilities

• Review and analyze Council services to identify areas for improvement.
• Work closely with stakeholders and technical teams.
• Support the delivery of customer-focused solutions.

Skills

Excellent communication skills

Problem-solving

Creativity

Curiosity

Education

British Computer Society International Diploma in Business Analysis

Job description

Coventry City Council’s Digital Services team is responsible for delivering key enabling and transformational services for the wider organisation, city and external partners. We support the day to day operation of the Council whilst also innovating and enabling the organisational transformation that is required.Our Technology teams ensure that our core technology offering meets the needs of the organisation whilst planning and innovating our technology road map to keep the Council and wider city fit for the future.Our Digital Delivery teams comprise customer and change functions that ensure we continually understand the overall organisational and wider City’s demands for digital, change and innovation and manage this delivery to our end users.Our ValuesIn line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
\>Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

What is the job role?

This role supports the delivery of our One Council programme, which is an opportunity for us to change the way we work together and use technology to enhance and accelerate service delivery. Working in a team of five Business Analysts, the post holder will review and analyse Council services, processes and systems, identifying opportunities for improvement and supporting the delivery of efficient, customer‑focussed solutions. This involves working closely with stakeholders and technical teams across all departments, understanding and gathering requirements, translating business needs into actionable plans, and ensuring that projects align with the Council’s strategic objectives and regulatory obligations.

Who are we looking for?

We are looking for a Business Analyst with a passion for technology and innovation, with excellent communication skills, who solves problems with curiosity, creativity and an openness to ideas. You understand the importance of designing services around the needs of those who use them and have delivered effective digital processes and systems that have added value. You will hold the British Computer Society International Diploma in Business Analysis, or equivalent practitioner level qualification in business analysis, or be part qualified with an expected completion date within the next 6 months. In line with our One Coventry Values we strive to have a workforce that reflects our local communities and welcome applicants from all sections of the community. We particularly welcome applicants from minority ethnic backgrounds and particularly women from African or Caribbean backgrounds, applicants who have a disability and applicants who are from the LGBTQ+ community. If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long‑term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable. All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.

Interview date(s): 10 December 2025

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change. We are cutting‑edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package – to find out more please visit https://www.coventry.gov.uk/council-vacancies