Digital Banking Innovation Manager

NatWest Group; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading banking institution is seeking a Digital Banking Innovation Manager to shape innovative digital experiences and strategies. You will directly influence project teams, focusing on user-centred design methodologies. The ideal candidate has proven experience in Agile methodologies, visual service design, and team leadership. This role offers an opportunity to drive significant change within the bank's digital landscape.

Qualifications

• Deep understanding of experience-design techniques and human-centred design.
• Experience in Agile, lean, and iterative processes.
• Previous stakeholder and team management experience.

Responsibilities

• Shape the future of banking by identifying innovative digital experiences.
• Direct a customer-focused experience digital strategy.
• Lead project teams across Human-Centred Design Transformation.

Skills

Human-centred design

Visual Service Design

Agile methodologies

Leadership

Tools

Figma

Adobe Creative Studio

Job description

Join us as a Digital Banking Innovation Manager

• We’re looking for someone to lead the definition of new and innovative human-centred digital solutions to help the bank achieve its ambitions
• You’ll be identifying groundbreaking digital experience strategies to really engage our customers
• It's a rewarding opportunity to lead project teams of subject matter experts across Human-Centred Design Transformation, and Product Owners

What you'll do

In this high-profile role, you’ll be shaping the future of our bank, by identifying new and innovative digital experiences and solving pain points at key moments across user-journeys. We’ll look to you to act as the digital representative on change programmes, helping to deliver experience-change through user testing, service design, business design, and test and learn.

You’ll be accountable for directing a customer focused, commercially aware experience digital strategy that us aligned to the goals of the business.

Your responsibilities will also include:

• Using a deep understanding of experience-design techniques and human-centred design to deliver effective and measurable customer experience strategies
• Working closely with and leading stakeholders, product owners, and the wider digital design team, to deliver against experience strategies
• Collaborating with the wider bank teams to build relationships and to identify opportunities for growth
• Using data and trends to unlock value and to build capabilities across the digital and project teams

The skills you\'ll need

We’re looking for a Lead Service Designer – a digital and innovative thinker and doer, who has a deep understanding of best practice in Visual Service Design with a user-centred design approach.

You’ll already have a history of working with Agile, lean and iterative processes coupled with demonstrable businessacumen. You\'ll also need to demonstrate previousstakeholder and team management experience, and a working knowledge of banking products and services.

You’ll also be expected to have:

• Knowledge of the latest service design and development methodologies, techniques and technologies including Figma and Adobe Creative Studio
• The ability to design, lead, and run workshops, both online and in person
• Knowledge and understanding of how to work with data and appreciation of how to weave in user research
• Strong interpersonal and leadership skills to motivate and inspire others
• The abilityto maximise resources, prioritise activities, and balance demands