Digital Banking Innovation Manager

NatWest Group; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK bank is seeking a Digital Banking Innovation Manager to define and drive innovative digital solutions. You will lead project teams, shape customer experiences, and ensure alignment with business objectives. Ideal candidates should have expertise in service design, Agile methodologies, and strong leadership skills. This role is pivotal for enhancing user engagement and creating effective digital experiences.

Qualifications

• Experience in leading design workshops and managing teams.
• Strong understanding of banking products and services.
• History of working in Agile and iterative processes.

Responsibilities

• Shape the future of the bank through innovative digital experiences.
• Direct a customer-focused digital strategy aligned with business goals.
• Collaborate with stakeholders and digital design teams for strategy delivery.

Skills

User-centred design

Agile methodologies

Stakeholder management

Service design

Data analytics

Tools

Figma

Adobe Creative Studio

Job description

Join us as a Digital Banking Innovation Manager

• We’re looking for someone to lead the definition of new and innovative human-centred digital solutions to help the bank achieve its ambitions
• You’ll be identifying groundbreaking digital experience strategies to really engage our customers
• It's a rewarding opportunity to lead project teams of subject matter experts across Human-Centred Design Transformation, and Product Owners

What you'll do

In this high-profile role, you’ll be shaping the future of our bank, by identifying new and innovative digital experiences and solving pain points at key moments across user-journeys. We’ll look to you to act as the digital representative on change programmes, helping to deliver experience-change through user testing, service design, business design, and test and learn.

You’ll be accountable for directing a customer focused, commercially aware experience digital strategy that us aligned to the goals of the business.

Your responsibilities will also include:

• Using a deep understanding of experience-design techniques and human-centred design to deliver effective and measurable customer experience strategies
• Working closely with and leading stakeholders, product owners, and the wider digital design team, to deliver against experience strategies
• Collaborating with the wider bank teams to build relationships and to identify opportunities for growth
• Using data and trends to unlock value and to build capabilities across the digital and project teams

The skills you\'ll need

We’re looking for a Lead Service Designer – a digital and innovative thinker and doer, who has a deep understanding of best practice in Visual Service Design with a user-centred design approach.

You’ll already have a history of working with Agile, lean and iterative processes coupled with demonstrable businessacumen. You\'ll also need to demonstrate previousstakeholder and team management experience, and a working knowledge of banking products and services.

You’ll also be expected to have:

• Knowledge of the latest service design and development methodologies, techniques and technologies including Figma and Adobe Creative Studio
• The ability to design, lead, and run workshops, both online and in person
• Knowledge and understanding of how to work with data and appreciation of how to weave in user research
• Strong interpersonal and leadership skills to motivate and inspire others
• The abilityto maximise resources, prioritise activities, and balance demands