Digital Banking & Fraud Awareness Advisor

HSBC Group; Wales; On-site; GBP 26,000; Full time

Job summary

A leading financial institution in Wales seeks a Customer Service Consultant to deliver outstanding customer service and support customers with their banking needs. The role involves educating customers about digital banking and fraud awareness while ensuring that vulnerable customers receive the help they need. A starting salary of £26,000 is offered, alongside extensive benefits, including over six weeks' holiday and a discretionary performance bonus.

Benefits

Over six weeks' holiday

Employee discounts

Market-leading pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Qualifications

• Demonstrate excellent communication skills enabling you to engage in effective conversations.
• Take ownership of customer enquiries through to resolution for a personalised service.
• Be resilient to a continuously changing environment.

Responsibilities

• Be the first point of contact for customers, taking ownership of their needs.
• Educate customers about digital services and fraud awareness.
• Support customers in vulnerable situations.

Skills

Excellent communication skills

Ability to engage in effective conversations

Resilience to change

Job description

A leading financial institution in Wales seeks a Customer Service Consultant to deliver outstanding customer service and support customers with their banking needs. The role involves educating customers about digital banking and fraud awareness while ensuring that vulnerable customers receive the help they need. A starting salary of £26,000 is offered, alongside extensive benefits, including over six weeks' holiday and a discretionary performance bonus.