Digital Banking & Fraud Awareness Advisor

HSBC Group; Ipswich; On-site; GBP 26,000; Full time

Job summary

A leading financial institution in Ipswich is seeking a Customer Service Consultant. The role involves providing exceptional service, educating customers on digital banking, and assisting those with complex needs. Ideal candidates are passionate about customer satisfaction and possess excellent communication skills. The position offers a competitive starting salary of £26,000, comprehensive benefits, and opportunities for personal development.

Benefits

Over six weeks' holiday

BUPA Healthcare

Market-leading employer Pension contribution

Flexible benefits platform

Qualifications

• Ability to engage effectively in conversations and build connections.
• Deliver customer experience that exceeds expectations.
• Passion for outstanding service, even without previous experience.

Responsibilities

• Be the first point of contact for customers and deliver exceptional experiences.
• Educate customers on digital services and fraud awareness.
• Support customers in vulnerable situations.

Skills

Excellent communication skills

Customer ownership

Resilience to change

Job description

A leading financial institution in Ipswich is seeking a Customer Service Consultant. The role involves providing exceptional service, educating customers on digital banking, and assisting those with complex needs. Ideal candidates are passionate about customer satisfaction and possess excellent communication skills. The position offers a competitive starting salary of £26,000, comprehensive benefits, and opportunities for personal development.