Digital Banking & Fraud Awareness Advisor

HSBC Group; Bournemouth; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading financial services provider is seeking a Customer Service Consultant in Bournemouth to provide outstanding service and educate customers on digital banking. The role involves assisting customers with complex needs and raising fraud awareness. Candidates should be passionate about customer experience, possess excellent communication skills, and be resilient. The position offers a competitive salary of £26,000, over six weeks' holiday, and various employee benefits.

Benefits

Over six weeks' holiday

Employee discounts

Pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Sharesave schemes

Qualifications

• Demonstrate excellent communication skills enabling you to engage in effective conversations.
• Ability to take ownership of customer enquiries through to resolution.
• Resilient to a continuously changing environment.

Responsibilities

• Play a pivotal role within the Branch Customer Service Team as the first point of contact.
• Educate customers on HSBC digital services and fraud awareness.
• Identify and support customers in vulnerable situations.

Skills

Excellent communication skills

Customer-oriented approach

Resilience in changing environments

Job description

A leading financial services provider is seeking a Customer Service Consultant in Bournemouth to provide outstanding service and educate customers on digital banking. The role involves assisting customers with complex needs and raising fraud awareness. Candidates should be passionate about customer experience, possess excellent communication skills, and be resilient. The position offers a competitive salary of £26,000, over six weeks' holiday, and various employee benefits.