Digital Banking & Fraud Awareness Advisor

HSBC Group; Bolton; On-site; GBP 26,000 - 30,000; Full time

Job summary

A major financial institution in Bolton is seeking a Customer Service Consultant to provide outstanding service, educate customers on digital platforms, and support those with complex needs. You will engage customers, ensuring their inquiries are resolved and fostering a welcoming environment. Previous experience in customer service is beneficial but not required. The role offers a competitive salary of £26,000 and extensive benefits such as a market-leading pension contribution and healthcare.

Benefits

Over six weeks' holiday

Employee discounts

Market-leading pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Qualifications

• Ability to engage in effective conversations and build strong connections.
• Take ownership of customer enquiries and ensure resolution.
• Ability to work in a continuously changing environment.

Responsibilities

• Deliver exceptional customer experiences as the first point of contact.
• Educate customers about digital services and fraud awareness.
• Support vulnerable customers and those with complex needs.

Skills

Excellent communication skills

Empathy

Resilience to change

Job description

A major financial institution in Bolton is seeking a Customer Service Consultant to provide outstanding service, educate customers on digital platforms, and support those with complex needs. You will engage customers, ensuring their inquiries are resolved and fostering a welcoming environment. Previous experience in customer service is beneficial but not required. The role offers a competitive salary of £26,000 and extensive benefits such as a market-leading pension contribution and healthcare.