Digital Assessment Operations Senior Manager – Delivery and Implementation

International Baccalaureate Organization; Cardiff; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global educational organization seeks a Digital Assessment Operations Senior Manager to lead a pivotal digital transformation journey. Responsibilities include overseeing digital assessment operations, ensuring seamless collaboration among teams, and driving innovation. The ideal candidate should possess a bachelor’s degree and demonstrated leadership in assessment operations. This full-time role offers hybrid working arrangements and an attractive benefits package, including a pension contribution and 30 days of annual leave.

Benefits

10% employer pension contribution

Annual pay review with bonus eligibility

30 Days annual leave

Flexible working hours

Health and Wellness Schemes

Employee Assistance Programme

Qualifications

• Significant experience in assessment operations or education.
• Proven track record in leading organizational change and improvement.
• Strong business acumen with expertise in budgeting and resource allocation.

Responsibilities

• Lead Digital Assessment Operations workstream driving innovation.
• Adapt existing systems with digital solutions.
• Support User Acceptance Testing for digital systems.

Skills

Leadership in diverse environments

Decision-making under pressure

Digital assessment delivery

Stakeholder management

Education

Bachelor’s degree in assessment operations or related field

Tools

User Acceptance Testing

Digital assessment systems

Job description

Digital Assessment Operations Senior Manager – Delivery and Implementation

Cardiff, South Glamorgan, United Kingdom

Be the First to Apply

Job Description

Digital Assessment Operations Senior Manager – Delivery and Implementation

Job Type: Full Time, 37,5 hours, Permanent

Hybrid working opportunity, office presence required twice per week

AbouttheIB

If you're looking to work for a global organisation with a meaningful mission, and with colleagues all overtheworld,thentheInternationalBaccalaureate®(IB)mayhavetheidealopportunityforyou!The International Baccalaureateprovidesworld-class educational servicesto over 5,500 schoolsacross159 countries. A career at IB is not just a job; it’s an opportunity to work with an innovative world leader in education services and contribute to our 50-year mission of creating a better and more peaceful world. Apply now to join our global organization where we empower our employees to thrive and make a difference.

About the Job

Join Us on Our Digital Assessment Transformation Journey!

At the IB we are revolutionizing the way assessments are delivered worldwide. We’re embarking on an ambitious digital transformation that will reshape the entire assessment experience—from student preparation and registration to results and beyond.

We’re looking for a Digital Assessment Operations Senior Manager to play a pivotal role in this exciting journey. This is a key leadership position within our Digital Assessment Initiative (DAI), part of the Assessment and Operations Office. You’ll lead the Digital Assessment Operations workstream, driving innovation and operational excellence while ensuring seamless collaboration across multiple teams and stakeholders.

Responsibilities

Key Responsibilities

• Adapt, retire, or integrate existing assessment systems with digital solutions to ensure a complete end-to-end process from student preparation to results.
• Support User Acceptance Testing (UAT) for digital assessment systems to ensure accurate data flow and marking solutions.
• Develop expert knowledge of systems, policies, and processes impacted by the programme; identify and implement necessary changes to support smooth transition to Business as Usual.
• Plan and deliver stakeholder communications, staff training, and operational support for implementation.
• Support planning and execution of Business Continuity Plans (BCP), contingency, and rollback strategies.
• Ensure project plans and resources are aligned with delivery managers and the Digital Office, using agreed tools and processes for visibility and reporting.
• Post-implementation, collaborate with assessment leadership to provide early-life support and drive future digital efficiencies.
• Ensure business readiness criteria are defined and met before go-live.
• Understand all aspects of assessment transformation, including access and inclusion, operational requirements, scalability, and resilience.
• Advocate for best practice standards in user experience, data, and technical compliance (e.g., WCAG, EAA, 1EdTech).
• Contribute to developing the Digital Target Operating Model with assessment leadership and business change teams.

Qualifications

About You

• Bachelor’s degree with significant experience in assessment operations, educational measurement, or education.
• Proven track record in leading organizational change and continuous improvement.
• Strong business acumen with expertise in budgeting, resource allocation, and risk management.
• Advanced knowledge of assessment operations, digital assessment systems, and emerging educational technologies.
• Experience in system change management and User Acceptance Testing (UAT).
• Skilled in developing and implementing SOPs for digital and paper-based assessments.
• Ability to solve complex project challenges and stay current with assessment trends.

Skills & Attributes

• Exceptional leadership in diverse, multidisciplinary environments.
• Strong decision-making, time management, and prioritization under pressure.
• Resilient, adaptable, and proactive in dynamic contexts.
• Expertise in digital assessment delivery, accessibility standards, and industry specifications (e.g., WCAG, EAA, 1EdTech).
• Excellent communication and stakeholder management skills.
• Collaborative mindset with a commitment to exceeding expectations and advancing the IB community.

In addition to your salary, we offer an attractive range of benefits including:

• 10% employer pension contributionwith a 3% employee contribution
• Annual pay review with bonus eligibility
• Enhanced family friendly benefits
• 30 Days annual leave, plus public holidays
• Life assurance 4x annual salary
• Flexible working hours (core hours are 10am-12pm and 2pm-3pm), 37.5 hours per week
• Paid volunteering leave (one day per calendar year)
• Flexible benefits allowance equivalent to 1.5% of Annual Salary to spend on benefits or as addition to salary
• Health and Wellness Schemes
• Disability Confident Employer
• Cycle to Work Scheme
• Discounts on a range of products, including days out and Gym Memberships
• Cash back opportunities available from a wide range of retailers
• Employee Assistance Programme

Free onsite parking

Applications are being received until 11.55pm GMT, 11 January 2026

We are committed to building a working environment that values respect, diversity, and compassion. The International Baccalaureate is proud to be an equal opportunities employer and we welcome applications from all suitably qualified applicants.