Digital Apprenticeships Coach ICT Level 3 & Network Engineer Level 4

PRIMARY GOAL LTD; United Kingdom; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading education provider in the UK is looking for a Work-Based Coach to support apprentices in Information Communications and Network Engineering. You will provide coaching, track progress, and collaborate with employers. Ideal candidates should have a background in IT support and strong coaching skills. The position offers 100% remote working and competitive salary with growth potential.

Benefits

Flexible working – 100% remote

Ongoing CPD and career development opportunities

Qualifications

• Experience in IT support, networking, or infrastructure.
• Knowledge of hardware, networking, security, cloud services.
• Passion for developing others and excellent coaching skills.

Responsibilities

• Provide 1:1 and group coaching aligned to apprenticeship standards.
• Guide apprentices through their learning journey.
• Track and report on learner progress.

Skills

Proven industry experience in IT support

Knowledge of technical concepts

Experience with AI tools

Excellent coaching and communication skills

Strong organisational skills

Job description

Overview

Location: Remote

Contract: Full-Time | Permanent

Salary: Competitive

Start Date: ASAP

The Role

As a Work-Based Coach, you will play a vital role in shaping the careers of apprentices enrolled on:

Level 3 Information Communications Technician (ICT)

Level 4 Network Engineer

You will support learners through coaching, mentoring, progress reviews, and industry-informed guidance — helping them translate theory into workplace performance.

What You Will Do

• Provide 1:1 and group coaching aligned to apprenticeship standards and workplace roles
• Guide apprentices through their learning journey — from onboarding to End Point Assessment (EPA)
• Offer contextualised support to apply learning in real-world scenarios
• Track and report on learner progress and skills development
• Collaborate with employers and delivery teams to ensure impactful outcomes
• Deliver coaching via remote or occasional in-person visits (region-dependent)

What You’ll Bring

Essential:

• Proven industry experience in IT support, networking, or infrastructure (e.g. 1st/2nd/3rd line, network admin/engineer, cybersecurity, service desk)
• Knowledge of technical concepts including hardware, networking, security, cloud services, or troubleshooting
• Experience or strong awareness of AI tools, automation, and agent-based systems in the workplace
• Passion for developing others, with excellent coaching and communication skills
• Strong organisational and documentation skills

Desirable

• Experience in apprenticeships, coaching, or mentoring
• Experience with TP-Link Network equipment
• Knowledge of apprenticeship standards and the EPA process
• Relevant assessor or teaching qualifications (e.g. A1, CAVA, PTLLS, etc.)
• Experience of IT project management

Why Join Us?

• Work with a mission-led, forward-thinking team that values impact over process
• Flexible working – 100% remote.
• Ongoing CPD and career development opportunities
• Help shape a diverse, future-ready digital workforce
• Competitive salary with growth potential.

Apply Now

If you’re passionate about technology, thrive on helping others grow, and want to play a hands-on role in shaping the digital future, we want to hear from you.

Apply today with your CV and a short cover note telling us why you're a great fit.

Join us and make your mark where it matters most — in the careers of tomorrow’s tech leaders.

Disability Confident: Primary Goal is committed to being a Disability Confident Employer, and as such will make reasonable adjustments required for interview. Please discuss any requirements which you may have with the Recruitment team.

Note: All successful applicants will be subject to an Enhanced DBS check and relevant suitability checks prior to being appointed in line with our Safer Recruitment & Selection policy.