Digital and IT Officer

NHS; Hereford; On-site; GBP 28,000 - 34,000; Full time

Job summary

A leading healthcare organisation in Hereford is seeking a Digital & IT Administrator. In this role, you will provide crucial IT support, manage software and hardware issues, and administer key systems like Office 365. The successful candidate must be flexible and proactive, working five days a week in the office. The role also involves overseeing procurement and ensuring the smooth running of IT services. Competitive salary and benefits included.

Benefits

Generous NHS pension scheme

33-38 days annual leave

Employee Benefits Programme (Vivup)

Qualifications

• Experience in providing IT support and administration.
• Able to manage hardware and software issues effectively.
• Strong written and verbal communication skills.

Responsibilities

• Provide first-line support for hardware and software issues.
• Maintain IT equipment stock levels and oversee procurement.
• Manage Office 365 and NHS portal administration.

Skills

IT support

System administration

Flexibility

Proactiveness

Excellent communication skills

Tools

Office 365

Microsoft network infrastructure

SharePoint

Job description

• Location:Nelson House, Whitecross Road, Hereford, HR4 0DG
• Salary:£28,962 £33,418 per annum (dependent on experience)
• Contract: Permanent
• Working Arrangement:Office-based (on-sight office based Monday - Friday is essential for this role)

Join our small but dedicated Digital & IT team at Taurus Healthcare and enjoy the opportunity to develop a broad range of skills across primary care and with wider collaborative partners. This is very much a face-to-face role based in our main Hereford office, providing essential support to colleagues across the organisation and ensuring they can deliver the best possible care. From maintaining Microsoft network infrastructure and clinical systems to leading on business continuity processes, no two days will be the same. As our services operate 24 hours a day, 7 days a week 365 per year, we are looking for someone with the flexibility, adaptability and proactive approach needed to thrive in a fast-paced healthcare environment.Working closely with several key 3rd party support organisations, you'll play a key part in keeping vital health services connected, resilient and responsive for patients.

Main duties of the job

In this role, you’ll be the go-to expert for all things IT, providing first-line support across hardware, software, and clinical systems. You’ll manage assets and procurement, administer key platforms like Office 365 and NHS portals, and oversee network and telephony infrastructure. From maintaining websites and digital tools to leading on security audits, business continuity planning, and IT projects, you’ll play a vital part in keeping our organisation connected, secure, and future-ready. About You: Flexible, proactive, and ready to thrive in a fast-paced healthcare environment. Experience in IT support and system administration is essential.

About us

Taurus Healthcare was established in 2012, as the provider arm of the GP Federation serving 185,000 patients in Herefordshire. Founded and owned by the partners of the entire Herefordshire Primary Care community, Taurus is focused on providing excellent out of hospital services for patients. Our ethos is to provide high quality and cost-effective health outcomes that are delivered as close as possible to the patients home, whilst ensuring that patients who do require in hospital services are seen as quickly and effectively as possible.

About us:

At Taurus Healthcare we strive to create a diverse, inclusive workplace, and welcome applications from candidates from all backgrounds including those from Military Veterans and family members of serving personnel.

Employee benefits include:

• GenerousNHS pension schemewith 23.78% employer contribution
• 33-38 days annual leave, including bank holidays (pro rata for part-time staff)
• ExtensiveEmployee Benefits Programme (Vivup), offering:
• 24/7 counselling services
• Salary sacrifice schemes (cars/bikes)
• Access to theBlue Light Carddiscount scheme

Due to current licence limitations, visa sponsorship is not available for this position. Applicants must already hold the right to work in the UK.We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Job responsibilities

The Digital & IT Administrator has a crucial face-to-face role in the Digital & IT team to deliver the maintenance and development of Digital & IT functions that will enable the corporate objectives and vision.

The role will be pivotal in administrating and leading on the day-to-day functions as part of the Digital and IT Team and will ensure a smooth running of the business, supporting a variety of teams and troubleshooting to keep our technical infrastructure up and running.

The post holder will work closely with the IT Manager and Associate Director, and colleagues from across Taurus Healthcare including partner organisations to ensure the successful delivery of specific projects.

They must be able to operate effectively alongside individuals at all levels of seniority in a multi-stakeholder environment. They will be required to demonstrate excellent written and verbal communication skills, using tact and diplomacy to maintain effective collaborative working arrangements ensuring that key work deliverables can be achieved.

They will provide high quality communication both internally and with external partners, ensuring that the organisation is represented as high quality, professional, caring and with robust governance.

They will actively support and contribute to a strong governance ethos throughout the organisation aiding in the demonstration of compliance with contracts, projects, policies and any statutory requirements.

Main Responsibilities

Administrative Support

Lead on developing and maintaining Digital and IT work schedules.

Responsible for first line support for hardware and software issues experienced by staff on site, remote users and staff working at other clinical locations.

Responsible for maintaining company asset register

Maintain IT equipment stock levels and lead on equipment evaluation and procurement

Oversee and support the Central Services, Ops, HR and Clinical Services with IT functions

Manage IT requirements within the staff induction process

Proactively forward plan and manage office systems and communicate effectively to coordinate a range of functions.

Support and manage the Digital programmes information management systems to maintain all relevant documentation.

When needed, use the internal CRM to update our websites and other communication platforms including TeamNet

Provide cover for other team members during times of annual leave, sickness leave and to address business critical areas of work.

Lead on developing business continuity processes and procedures working with colleagues across all service departments

Responsible for Office 365 and NHS portal administration including associated applications such as Sharepoint

Lead on managing all aspects of technical onboarding and off-boarding of staff for both corporate and clinical systems

Responsible for clinical and corporate teams with access to appropriate clinical and administrative system. Remote and F2F

Responsibility for Active directory Server management and associated services.

Equipment specification and Procurement ensuring value for money and efficacy.

Administration of Mobile phone estate through direct liaision with supplier for billing and phone administration

Managing, administrating IP telephony platform for corporate and clinical services

Local administration of network infrastructure for Wifi and HSCN connectivity working alongside 3rd Party Support Supplier

Maintain and configure clinical rooms with the associated access for corporate and clinical systems, including business continuity infrastructure

Manage, update and report on organizational D&IT risk incidents (through associated recording platform

Undertake and report on scheduled security audit and monitoring tasks in line with the information security policy and associated policies

Advise, support and implement specific areas of work within a project workstream across the organisation to deliver the necessary D&IT objectives

Building Management Systems

Lead on systems and infrastructure management for access control, CCTV and building management platforms which reside on the network infrastructure.

To coordinate with contractors to schedule maintenance visits and repairs in a timely manner.

To keep accurate records of contractor communications and work is undertaken and recorded.

To report any related concerns or issues of building management systems promptly to the General Manager

Person Specification

Office based Working

• This role is based in Hereford, the successful candidate must commit to office working 5 days per week (Hereford, HR4 0DG).

Experience

• Providing IT and/or digital related support functions

Right to Work in the UK (no sponsorship available)

• Right to Work in the UK (no sponsorship available) - applicants must hold the Right to Work in the UK.