Digital & AI Support Technician Apprentice

AtkinsRéalis; Manchester; On-site; GBP 23,000; Full time

Job summary

A leading engineering services company seeks a Digital & AI Support Technician Apprentice in Manchester. The role offers a salary of £22,500 per annum, with 33 days of annual leave and professional qualifications. Join a team dedicated to sustainable solutions and leverage digital technologies to transform industries while gaining valuable experience and mentorship.

Benefits

33 days annual leave

Employee Assistance Program (EAP)

Two paid annual volunteer days

Training course: Digital support technician (level 3)

Flexible timings, Monday to Friday

Responsibilities

• Develop your skills in a wide range of projects.
• Learn and use relevant design software and technology.
• Be involved in client meetings and build client relationships.
• Understand and learn digital skills to harness technology effectively.
• Study towards nationally recognised qualifications and accreditation.
• Use digital technologies to operate effectively and collaborate.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Problem-solving skills

Presentation skills

Analytical skills

Logical reasoning

Team working

Creative thinking

Initiative

Education

GCSE: Any (grade C/4)

English (grade C/4)

Maths (grade C/4)

Job description

Our apprenticeships are designed to give you an insight into a wide variety of areas of work and the chance to explore where your skills and interests lie. Through a combination of on‑the‑job learning and practical skills development, you'll work towards your professional qualification. From day one, you'll work on real projects that offer scale and variety, collaborating with others and creating a meaningful impact on the world around us. You'll be supported by our leaders, technical specialists, your own dedicated mentor and our continuous learning and development framework. Not only will you gain valuable on‑the‑job experience and work towards professional qualifications, but you'll also earn a meaningful salary from day one. We’re proud to pay the Real Living Wage for our Level 6 Apprenticeships.

AtkinsRéalis is a world‑class engineering services and nuclear organisation with over 80 years of design, engineering and project management expertise. We are looking for a Digital & AI Support Technician Apprentice to be a part of the future of design and engineering. When you join us, you’ll be helping to create sustainable solutions that connect people, data and technology to transform the world's infrastructure and energy systems. Our global team of 36 000+ employees speak over 70 languages and represent 130 nationalities across six continents. Our work covers a variety of sectors, including transportation, infrastructure, environment, water, energy, defence, technology and aerospace. Through our apprenticeship programme, you’ll experience outstanding training and support for every step in your career. Put your hand up for opportunities that interest you and be inspired by managers who want to see you succeed. Reaching your full potential means being able to bring your whole self to work and feeling like you belong. Find out more about our global programme—different makes a difference.

Responsibilities

• Developing your skills in a wide range of exciting projects
• Learning and using relevant design software and technology
• Being involved in client meetings and assisting in building key client relationships
• You’ll get to understand and learn digital skills, to help us harness technology in new ways
• Your mentors will support you as you study towards nationally recognised qualifications and accreditation
• You’ll have dedicated time to spend at college or university to focus on your studies, using digital technologies, including collaborative tools, to operate effectively as part of a team and with other stakeholders, enabling sharing of information and best practice
• Use data accurately and securely to meet business requirements and in line with organisational procedures and legislation
• Apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices
• Provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
• Operate digital information systems, for example management, finance, human resources, bespoke departmental or organisational systems or databases
• Communicate effectively through a variety of different channels using terminology appropriate to the audience
• Use digital resources to extend own knowledge and skills relevant to their role
• Risk assess the organisational impact of decisions that they take
• Use digital systems to identify productivity and performance improvements
• Use digital technologies to operate effectively as part of a team and with other stakeholders, enabling sharing of information and best practice
• Maintain system security in line with organisational policies
• Support digital operations or digital change and transformation activities
• Investigate application problems and enable resolution to maintain productivity and improve quality of service
• Coach and guide stakeholders to develop their applications skills to use digital systems effectively
• Monitor data to analyse systems use and provide insights to recommend use or applications developments
• Support customers in the use of information, products and services through digital channels
• Diagnose technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification
• Maintain end‑user systems physically or remotely. For example, software, hardware or operating systems
• Provide and direct end‑users to tools and resources to help them to resolve their digital problems

Qualifications

• GCSE: Any (grade C/4)
• English (grade C/4)
• Maths (grade C/4)
• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem‑solving skills
• Presentation skills
• Analytical skills
• Logical reasoning
• Team working
• Creative thinking
• Initiative

Benefits & Compensation

£22,500 a year.

• 33 days annual leave, including bank holidays (option to buy an additional 15 days or sell up to 5 days)
• Access to our Employee Assistance Program (EAP)
• Two paid annual volunteer days
• Training course: Digital support technician (level 3)
• Hours: Monday to Friday, flexible timings, 40 hours a week (shifts to be confirmed)
• Start date: 7 September 2026; Duration: 1 year 4 months