Digital & AI Support Apprentice

QA; City Of London; On-site; GBP 20,000 - 22,000; Full time

Job summary

A prominent tech training provider in London is offering a Digital & AI Support Technician Apprentice position. This 16-month apprenticeship involves providing IT support, managing user accounts, and developing technical skills across various environments. Candidates should have strong communication skills and a foundational interest in IT. This position offers a competitive apprentice salary and mentorship from experienced IT professionals.

Benefits

Competitive apprentice salary

Comprehensive training and development programme

Mentorship from experienced IT professionals

Cycle to work

Season Ticket Loan

Qualifications

• Strong interest in information technology and digital systems.
• Excellent communication and interpersonal skills.
• Ability to prioritize workload and manage time effectively.

Responsibilities

• Provide IT support via phone, email, in person and ticketing system.
• Troubleshoot issues relating to Windows, Microsoft 365, and Salesforce.
• Log and monitor incidents through JIRA service Desk.

Skills

Interest in information technology

Communication skills

Problem-solving aptitude

Ability to prioritize workload

Team-oriented approach

Basic technical proficiency

Familiarity with Microsoft 365

Customer service experience

Education

3 GCSEs at grades 4+ (A-C)

GCSE Maths and English at grades 3+ (D or above)

Job description

Overview

Morgan Hunt is seeking a Digital & AI Support Technician Apprentice to join our IT team. This is an excellent opportunity for someone looking to begin their career in IT through a structured apprenticeship programme. The successful candidate will provide technical support to internal users while developing their skills across service desk operations, Salesforce administration, and Microsoft 365 environments. This is a 16-month apprenticeship leading to a Level 3 Digital & AI Support Technician qualification.

Key responsibilities

• Provide IT support via phone, email, in person and ticketing system.
• Troubleshoot issues relating to Windows, Microsoft 365, and Salesforce.
• Manage user accounts, passwords, and permissions.
• Support onboarding and offboarding processes, including user setup and equipment provisioning.
• Log and monitor incidents through JIRA service Desk.
• Maintain accurate documentation and knowledge base articles.
• Assist with system improvements and digital transformation projects.
• Support cloud platforms, Zoom telephony, and SaaS applications.
• Deliver high quality customer service to all users.

Desirable skills

• Strong interest in information technology and digital systems.
• Excellent communication and interpersonal skills.
• Problem-solving aptitude and analytical thinking.
• Ability to prioritise workload and manage time effectively.
• Team-oriented approach with willingness to learn.
• Basic technical proficiency with computer systems.
• Familiarity with Microsoft 365 applications.
• Basic understanding of IT service desk principles.
• Customer service experience.
• Understanding of CRM systems.
• Knowledge of the recruitment industry.

Entry requirements

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ (D or above).
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information

Please visit the UK ENIC website.

Working hours

40 hours per week

Benefits

• Competitive apprentice salary.
• Comprehensive training and development programme.
• Mentorship from experienced IT professionals.
• Exposure to enterprise level systems and technologies.
• Supportive working environment.
• Cycle to work.
• Season Ticket Loan.

Future prospects

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Please note: this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.