Digital Adoption Advisor

RSM; Greater London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading advisory firm in technology seeks a Digital Adoption Advisor to facilitate the effective usage of digital workplace tools across various platforms, including Microsoft 365 and Copilot. This role involves coordinating adoption programs, creating user guidance materials, and supporting community engagement initiatives. Successful candidates should possess strong knowledge of digital collaboration tools, experience in training delivery, and excellent communication skills. This is a six-month secondment position based in London.

Qualifications

• Strong understanding of Microsoft 365 tools and digital collaboration platforms.
• Experience in delivering training, communications, or change management initiatives.
• Excellent written and verbal communication skills.

Responsibilities

• Coordinate and deliver adoption programmes for core tools including OneDrive, Loop, Planner, Teams, and Copilot.
• Develop and maintain user-friendly guidance materials and landing pages.
• Collaborate to ensure content is aligned with user needs and business goals.

Skills

Microsoft 365 tools understanding

Training delivery

Excellent communication skills

Collaborative working

Familiarity with AI tools

Job description

Overview

Digital Adoption AdvisorWe are searching for an experienced Digital Adoption Advisor

Role Purpose

The Digital Adoption Coordinator will play a pivotal role in accelerating the adoption and effective use of digital workplace tools across RSM UK. This includes Microsoft 365 applications, AI tools such as Copilot, and other digital platforms that support collaboration, productivity, and knowledge sharing. The role will support the Digital Community Lead with the delivery of adoption campaigns, training resources, and user guidance tailored to varying levels of digital maturity, while also fostering a vibrant community of practice.

This role is a six month secondment to National Technology. To start asap.

Responsibilities

Tool Adoption & Enablement

• Coordinate and deliver adoption programmes for core tools including OneDrive, Loop, Planner, Teams, and Copilot.
• Develop and maintain user-friendly guidance materials and landing pages to support tool onboarding and ongoing use.
• Collaborate with the Digital Community Lead and Knowledge Managers to ensure content is aligned with user needs and business goals.

Community Engagement and Content Management

• Establish and maintain a Microsoft Teams group to support Copilot development, modelled on existing Power BI and Alteryx groups.
• Keep the M365 Copilot user community site updated and engaging with regular updates, best practices, and curated content.
• Share blog posts, tips, and tool comparisons to help users select the right tools for their needs.

Training and Gen AI Champions Group Support

• Support the development of training materials and resources for both general users and champions.
• Help coordinate the Gen AI Champions group, assist with sessions, and maintain momentum across initiatives.
• Explore ways to engage with champions and stakeholders across departments to identify, influence, and enhance adoption.
• Assist champions or team leads in running discovery calls to identify use cases and training needs.

Skills & Experience

• Strong understanding of Microsoft 365 tools and digital collaboration platforms.
• Experience in delivering training, communications, or change management initiatives.
• Excellent written and verbal communication skills.
• Ability to work collaboratively across departments and with varying levels of digital proficiency.
• Familiarity with AI tools and their application in a business context is desirable.

Desirable Attributes

• Passion for digital transformation and user empowerment.
• Comfortable working in a hybrid environment and managing multiple priorities.
• Analytical mindset with the ability to assess adoption metrics and user feedback.

Role Details

Experienced hire • Permanent • London • Technology & Digital Advisory