Digital Admissions Adviser

Activate Learning; Reading; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prominent education provider in Reading is seeking a Digital Admissions Adviser to support student enrolment. This permanent, full-time role involves providing exceptional customer service as the first point of contact for inquiries. The ideal candidate will have excellent communication skills and IT proficiency. Join a friendly team dedicated to promoting access to education and professional growth opportunities.

Benefits

Monthly Staff Appreciation Awards

Wellbeing & Resources Groups

Company benefits including free eye tests

Learning and Development opportunities

Pension Schemes

Generous Annual Leave

Flexible Working Options

Competitive salaries

On-Site Facilities

Qualifications

• Excellent communicator, ensuring great customer experience.
• Attention to detail and strong organizational skills.

Responsibilities

• Support with student enrolment processes.
• Provide exceptional service to customers over the phone.
• Help expand skills in customer service and administrative support.

Skills

Excellent IT skills: MS Office packages

Experience in administration

Proactive attitude to problem solving

Excellent communication skills

Tools

Excel

Outlook

OneDrive

Teams

Job description

Digital Admissions Adviser

About the role: Digital Admissions Adviser

We are looking for Digital Admissions Advisers to join our team to support with student enrolment.

We have an exciting opportunity available within our Contact Centre at our Reading College campus. In this role, no two days are the same. You will be joining our established team of friendly advisers to ensure we deliver and maintain an exceptional service to all customers, offering a first point resolution to customers over the phone and through enquiries.

This is an excellent opportunity for someone who is interested in expanding their skills in customer service and administrative support within the education sector, as well as a range of transferable skills.

You may not have considered using your skills in this way before, so this could take your career and experience in a new direction and may also present opportunities longer term, to provide you with a varied and fulfilling career path.

This is a permanent, full time role based at Reading College campus.

What do you need to be successful as a Digital Admissions Adviser at Activate Learning?

Being great with people and an excellent communicator is key to being successful in this role, having the ability to talk to our customers with ease, ensuring you always provide an excellent customer experience.

If you have great attention to detail and organisational skills, then a career with Activate Learning as a Digital Admission Adviser could be a great choice for you. In addition, you will have:

• Excellent IT skills: MS Office packages particularly Excel, Outlook, OneDrive and Teams
• Experience of administration and customer service
• A proactive attitude to problem solving and be target focused

You may not have considered using your skills in this way before, so this could take your career and experience in a new direction and may also present opportunities longer term, to provide you with a varied and fulfilling career path.

Who we are

Activate Learning is a pioneering education group with a global reach, committed to transforming lives through our approach to learning.

We see our employees as individuals, empowering them to make the right choices for their ambitions and careers. We value our people as vital to our continued success and aspire to a diverse, open and inclusive environment that provides the motivation for everyone to pursue their career goals and flourish.

When you work for Activate Learning, you’re working for an organisation that provides you with the advantages of a large employer, a trusted partner in your career development, and a transformational way of working whilst also investing in building a community environment for everyone.

Benefits

• Monthly Staff Appreciation Awards: Celebrating staff for their dedication and accomplishments aligned to our award-winning Learning Philosophy.
• Wellbeing & Resources Groups: Comprehensive range of resources, guides and tools to support staff wellbeing.
• Company benefits: Including free eye tests and will writing, plus access to a Health Cash Plan covering optical, dental, health screening, and therapy treatments for you and your dependents.
• Learning and Development: continuous opportunities for professional growth and skill enhancement through our in-house L&D team.
• Teaching Support: Tailored induction and development programs for teaching staff.
• Pension Schemes: Teacher and Local Government pension schemes for Activate Learning staff.
• Generous Annual Leave: Up to 6 weeks paid leave.
• Flexible Working: Options include hybrid and remote, term time only, and flexible working patterns.
• Competitive salaries: Annual incremental progression and a twelve point pay scale for teachers.
• On-Site Facilities: Free parking at all campuses, refectories, hair and beauty salons & gym access.

Applicants should apply at the earliest opportunity; closed vacancies will prevent application form submission.

Applications are reviewed and shortlisted on a rolling basis, we reserve the right to interview, appoint and close adverts.

Activate Learning is committed to safeguarding and expects all our staff to share this commitment. Successful applicants will be required to undergo a DBS check at the appropriate level.

Applicants must be eligible to work in the UK, we do not sponsor work permits. Work permits from other organisations are unacceptable as proof of right to work in the UK.

Applications are encouraged from all candidates who meet or exceed minimum criteria, regardless of age, disability, gender, orientation, race, religion, or ethnicity. Activate Learning are committed to employing people with disabilities and will ensure our recruitment process is inclusive and accessible. If you require any reasonable adjustments either at application or interview stage, please contact the talent team directly.

Note: Some positions may require a legally mandated health surveillance check for exposure to hazardous conditions.

Recruitment agencies who submit unsolicited CVs to any partner or employee at Activate Learning have no authority to enter an arrangement. Recruitment agencies engaging with Activate Learning Talent Team will be on our PSL.

We reserve the right to bring forward the closing date of the adverts should we receive a sufficient level of interest!

Please note most roles advertised on AoC Jobs are posted directly by the college or employing organisation and are not being handled by the AoC Recruitment Team. If you would like to hear about interim and/or permanent roles being handled by AoC Recruitment, please send your CV to [emailprotected] and one of the team will be in touch.