Diagnostics Service Manager

Bupa; City of Westminster; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading healthcare provider is seeking a Diagnostics Service Manager to oversee operations at its diagnostic centres in London. This senior role involves providing leadership, ensuring compliance with quality standards, managing budgets, and driving service growth. The ideal candidate will have a BSc in Clinical Physiology, current ILS certification, and significant experience in healthcare diagnostics management. Benefits include flexible working and comprehensive health coverage.

Benefits

Payment of professional registration fees

25 days holiday increasing with service

Health insurance

Enhanced pension plan and life insurance

Onsite gyms or local discounts

Various online discounts

Qualifications

• Proven experience in leading healthcare teams and managing diagnostic services.
• Strong commercial acumen with experience in budget management.
• Significant leadership experience within healthcare diagnostics.

Responsibilities

• Lead and manage daily operations of diagnostic centres.
• Oversee clinical and operational performance to ensure quality compliance.
• Drive service growth, quality improvement, and team development.

Skills

Leadership in healthcare diagnostics

Financial management

Quality improvement

Technical knowledge in respiratory, sleep, or neurophysiology

Service planning

Education

BSc Degree in Clinical Physiology / Healthcare Science

Current ILS certification and RCCP registration

Job description

As Diagnostics Service Manager, you'll lead and manage the daily operations of our Lung, Sleep, Audiology, and Neurophysiology Centres at Cromwell Hospital. You'll also provide dotted line management for Physiologists across additional outpatient and diagnostic sites in London. This is a senior role at the heart of our rapidly expanding diagnostic services, where you'll drive service growth, quality improvement, and people development.

Responsibilities

• Provide visible leadership across multiple diagnostic specialties, embedding a culture of accountability and continuous improvement.
• Oversee clinical and operational performance, ensuring compliance with quality standards and governance frameworks.
• Take responsibility for financial performance, including budget planning, cost control, and identifying revenue opportunities.
• Lead and develop a high-performing team, driving engagement, training, and succession planning.
• Deliver robust Quality Assurance plans, covering equipment, protocols, and infection control.
• Champion customer experience and consultant engagement, ensuring world‑class care delivery.
• Drive service development and innovation, supporting research, audits, and new projects to enhance growth and recognition.

Qualifications

• BSc Degree in Clinical Physiology / Healthcare Science
• Current ILS certification and RCCP registration
• High‑level technical and operational knowledge in at least one specialty: respiratory, sleep, or neurophysiology
• Significant experience in leading and managing teams within healthcare diagnostics
• Experience in service planning, budget management, and quality improvement
• Strong commercial acumen and ability to manage cost centre budgets

Desirable Qualifications

• ARTP membership or HCPC registration
• Pg/MSc in a related area
• Previous leadership experience within independent healthcare
• Business development experience

Benefits Overview

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Benefits

• Payment of professional registration fees
• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do. We encourage all our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type: Full time
Job Area: Clinical Services