Diagnostics Service Manager

BUPA; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare provider in London is looking for a Diagnostics Service Manager to oversee multiple diagnostic specialties and ensure exceptional quality in operations. The successful candidate will lead a high-performing team and align service delivery with financial and quality standards. Essential qualifications include a BSc in Clinical Physiology, managerial experience, and technical knowledge. The role offers competitive compensation and a supportive working environment.

Benefits

Payment of professional registration fees

25 days holiday per year

Bupa health insurance

Enhanced pension plan

Onsite gyms or local discounts

Qualifications

• High-level technical and operational knowledge in at least one specialty: respiratory, sleep or neurophysiology.
• Significant experience in leading and managing teams within healthcare diagnostics.
• Strong commercial acumen and ability to manage cost-centre budgets.

Responsibilities

• Provide visible leadership across multiple diagnostic specialties.
• Oversee clinical and operational performance and compliance with standards.
• Lead and develop a high-performing team, driving engagement and training.

Skills

Leadership

Operational management

Financial performance

Service planning

Quality improvement

Education

BSc Degree in Clinical Physiology / Healthcare Science

Current ILS certification and RCCP registration

Job description

Diagnostics Service Manager

Onsite role Cromwell Hospital, Kensington, SW5 0TU (with responsibility across additional London sites)

Full time (37.5 hours)

Permanent

Competitive Salary

We make health happen

As Diagnostics Service Manager, you'll lead and manage the daily operations of our Lung, Sleep, Audiology, and Neurophysiology Centres at Cromwell Hospital. You'll also provide dotted line management for Physiologists across additional outpatient and diagnostic sites in London.

This is a senior role at the heart of our rapidly expanding diagnostic services, where you'll drive service growth, quality improvement, and people development.

How you'll help us make health happen

• Provide visible leadership across multiple diagnostic specialties, embedding a culture of accountability and continuous improvement.

• Oversee clinical and operational performance, ensuring compliance with quality standards and governance frameworks.

• Take responsibility for financial performance, including budget planning, cost control, and identifying revenue opportunities.

• Lead and develop a high‑performing team, driving engagement, training and succession planning.

• Deliver robust Quality Assurance plans, covering equipment, protocols and infection control.

• Champion customer experience and consultant engagement, ensuring world‑class care delivery.

• Drive service development and innovation, supporting research, audits and new projects to enhance growth and recognition.

Key Skills / Qualifications

Essential:

• BSc Degree in Clinical Physiology / Healthcare Science

• Current ILS certification and RCCP registration

• High‑level technical and operational knowledge in at least one specialty: respiratory, sleep or neurophysiology

• Significant experience in leading and managing teams within healthcare diagnostics

• Experience in service planning, budget management and quality improvement

• Strong commercial acumen and ability to manage cost‑centre budgets

Desirable:

• ARTP membership or HCPC registration

• Pg/MSc in a related area

• Previous leadership experience within independent healthcare

• Business development experience

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family‑friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Payment of professional registration fees

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life insurance

• Onsite gyms or local discounts where no onsite gym available

• Various other benefits and online discounts

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type: Full time

Job Area: Clinical Services

Locations: Cromwell Hospital London