Diagnostic Technician

Hatfields Ltd; West Midlands; On-site; GBP 26,000 - 32,000; Full time

Job summary

A leading automotive service provider in the UK is seeking a dedicated Diagnostic Technician to join their team. The role involves conducting vehicle service works, utilizing diagnostic equipment, and ensuring customer satisfaction. The ideal candidate will have a L3 qualification, at least 3 years of experience, and strong communication skills. Employees enjoy benefits like increased holiday entitlement, discounts, and access to wellness programs. Join a family-run business committed to excellence and apply today to drive your career forward.

Benefits

Increased holiday entitlement with length of service

Enjoy your birthday off

24/7 Employee Assistance Programme

Company Pension Scheme

Long service recognition

Discounts on products and services

Car Benefit Scheme

Participation in Cycle to Work scheme

Qualifications

• At least 3 years of experience as a Vehicle Technician within a franchised dealership.
• A valid driving licence for flexible engagement in various tasks.

Responsibilities

• Conduct routine service works and pre-delivery inspections in line with manufacturer guidelines.
• Collaborate with the Workshop Controller on assigned tasks.
• Communicate effectively with the Service Advisor team about repairs.

Skills

Problem-solving

Communication skills

Team player

Education

L3 qualification in vehicle service and repair

Job description

The Opportunity

Swansway Motor Group are seeking a dedicated and experienced Diagnostic Technician to join our team and support our commitment to exceptional automotive service. As a Diagnostic Technician, you will play a crucial role by delivering top-notch service and repair to our valued customers, ensuring every vehicle is ready to hit the road safely and efficiently.

Role Responsibilities

You will be pivotal in maintaining high standards for vehicle safety and customer satisfaction. Your primary responsibilities include:

• Conducting routine service works and pre-delivery inspections in line with manufacturer guidelines.
• Collaborating with the Workshop Controller to systematically work through assigned tasks.
• Communicating effectively with the front of house Service Advisor team to notify customers of any additional necessary repairs.
• Utilising diagnostic equipment to check service quality and perform road tests.
• Accurately completing all relevant service documentation and job cards, adhering to dealership and warranty requirements.

About you

Our ideal Diagnostic/Master Technician is a proactive team player with a knack for problem-solving and a passion for automotive excellence. You will bring the following to the team:

• L3 qualification in vehicle service and repair.
• At least 3 years of experience as a Vehicle Technician within a franchised dealership.
• Strong verbal and written communication skills to articulate technical information clearly.
• A positive, can-do attitude, eager to tackle challenges head-on.
• A valid driving licence for flexible engagement in various tasks.

About the Company

Swansway Motor Group, established in 2003 by Michael Smyth and his sons, has proudly expanded to encompass 25 motor dealerships. Located in Cheshire and the West Midlands, extending from Birmingham to Carlisle, Swansway partners with prestigious brands like Audi, Volkswagen, and Land Rover, among others. We are in an exciting growth phase, expanding our own-brand Motor Match used car sites and continuing to support diverse operations such as our Group Fleet Sales Centre, Trade Part Centres and online eBay shop. Our unique family‑run approach, with the Smyth family actively involved in daily operations, ensures a genuine care for both our customers and employees, fostering an inclusive and supportive atmosphere. This family ethos drives our commitment to excellence and is reflected in our remarkable teams and long service records.

Benefits and Perks

Joining our Swansway family comes with numerous benefits designed to support your growth, well‑being, and work‑life balance:

• Increased holiday entitlement with length of service
• Enjoy your birthday off, on us
• Access to 24/7 Employee Assistance Programme and counselling services for you and your family
• Company Pension Scheme to secure your future
• Long service recognition that celebrates your dedication and contribution
• Discounts on products and services that extend to our family
• Access to our Car Benefit Scheme, for you and your family
• Participation in our Cycle to Work scheme

Next steps

If you are a qualified Vehicle Technician ready to advance your career with Swansway Motor Group, we want to hear from you. Take the next step and join a team that values excellence in automotive service. Apply today and drive your career forward as a pivotal member of our team.