Diagnostic Support Technician

Talk Staff; Heanor; Remote; GBP 30,000 - 40,000; Full time

Job summary

A specialist organisation in Heanor is seeking an experienced Diagnostic Support Technician to join their technical support team. This phone-based role involves using diagnostic knowledge to assist trade customers across the UK in resolving complex automotive issues. Ideal candidates will have robust diagnostic skills, confident communication abilities, and a passion for problem-solving. We're looking for individuals ready to transition from hands-on workshop duties to an advisory role.

Qualifications

• Experienced automotive professional with strong background in diagnostics.
• Confident communication skills to guide others.
• Proactive and passionate about helping others.

Responsibilities

• Investigate faults and interpret diagnostic data.
• Offer guidance to mechanics and workshop teams.
• Resolve complex automotive issues over the phone.

Skills

Knowledge of vehicle electronics

Excellent communication skills

Analytical thinking

Problem-solving ability

Team-oriented mentality

Job description

We’re supporting a specialist organisation in the Heanor area who are looking to expand their technical support team with an experienced Diagnostic Support Technician. This is a fantastic opportunity for someone with strong diagnostic expertise who’s looking to step away from hands‑on workshop duties and move into a problem‑solving, advisory role.

The Role

Working as part of an established technical support team, you’ll use your diagnostic knowledge to help trade customers across the UK identify and resolve complex automotive issues.

This is a phone‑based role where you’ll investigate faults, interpret data, and offer clear, confident guidance to mechanics and workshop teams.

To be considered for the role, you’ll require the following essentials :

You’ll be an experienced automotive professional with a strong background in diagnostics.

We’re looking for :

• Excellent knowledge of vehicle electronics and modern diagnostics
• Confident communication skills and the ability to guide others through technical procedures
• Strong analytical thinking and the ability to problem‑solve under time pressure
• Someone comfortable working in a team‑oriented, phone‑based environment
• A proactive approach and a genuine passion for helping others resolve complex faults