Diagnostic Imaging Booking Agent - Bank

Bupa; Hounslow; On-site; GBP 31,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

Bank holiday swap option

Private medical insurance

Enhanced pension & life cover

Family leave & pay provisions

Health Services Bonus Scheme

Season ticket loan / cycle to work

Free annual health assessment

Job summary

Bupa Cromwell Hospital is seeking a Diagnostic Imaging Booking Agent to manage radiology bookings across CT, MRI, ultrasound and more. You will coordinate referrals, contact patients by phone and email, and ensure accurate preparation instructions and safety protocols are followed.

You’ll work with radiologists, nurses and clinicians to meet KPIs and support patient journeys in a fast-paced private hospital setting.

Qualifications

• Experience in private healthcare environments or hospital booking centres.
• Excellent written and spoken English.
• Strong communication and interpersonal skills with an excellent telephone manner.
• Highly organised, able to prioritise workloads and work under pressure.
• Confident using multiple IT systems.
• Ability to work independently and collaboratively as part of a team.
• Experience within radiology or diagnostic imaging.
• Radiology booking or contact centre experience.
• Knowledge of modality-based booking rules or MRI safety.
• AMS PAR Medical Terminology qualification or similar.

Responsibilities

• Deliver a patient-focused radiology booking service across multiple imaging modalities.
• Coordinate referrals and appointments via telephone and email.
• Ensure compliance with IR(ME)R regulations and safeguard patient safety.
• Communicate preparation instructions and safety protocols to patients.
• Liaise with radiologists, radiographers, nurses and referring clinicians.
• Meet booking KPIs and support connected care pathways.
• Maintain booking, referral and reporting systems for efficient service delivery.

Skills

Private healthcare experience

Excellent English

Strong communication

Highly organised

IT systems proficiency

Independent & team player

Radiology/diagnostic imaging exp

Radiology booking / contact centre exp

MRI safety knowledge

AMS PAR terminology knowledge

Job description

Job Description: Diagnostic Imaging Booking Agent - Bank Cromwell Hospital, London SW5 0TU Hours available: Full Time, 37.5 hours weekly Monday - Friday (alternate Saturdays) Rate - £16 per hour

We make health happen Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each day.

Role Overview

As a Diagnostic Imaging Booking Agent, you’ll deliver a patient‑focused, responsive and accessible radiology booking service across multiple imaging modalities. You’ll be a key member of the Diagnostic Imaging team, coordinating referrals and appointments via telephone and email, while operating within a clinically governed environment where accuracy and patient safety are essential. You’ll work closely with radiologists, radiographers, nursing teams and internal stakeholders to ensure consistently high standards of service for patients, consultants and clinicians. You’ll help us make health happen by Managing diagnostic imaging bookings across multiple modalities including CT, MRI, Ultrasound, Fluoroscopy, DEXA and Mammography Interpreting referrals and clinical indications to ensure the correct scan is booked Communicating radiology‑specific preparation instructions and safety protocols, including contraindications and screening requirements Ensuring compliance with IR(ME)R regulations, pregnancy status checks, and safeguarding requirements Liaising daily with radiologists, radiographers, nurses and referring clinicians Managing complex patient queries, including those relating to implants, medical devices, claustrophobia and radiation concerns Supporting anxious patients and escalating to clinical teams where appropriate to ensure a seamless patient journey Meeting booking KPIs and supporting connected care pathways Accurately maintaining booking, referral and reporting systems to support efficient service delivery

Key Skills / Qualifications needed for this role

• Experience working in a private healthcare environment (hospital or booking centre)
• Excellent written and spoken English
• Strong communication and interpersonal skills with an excellent telephone manner
• Highly organised, able to prioritise workloads and work under pressure
• Confident using multiple IT systems
• Ability to work independently and collaboratively as part of a team
• Experience within a radiology or diagnostic imaging department
• Radiology booking or contact centre experience
• Knowledge of modality‑based booking rules or MRI safety
• AMSPAR Medical Terminology qualification or similar

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell up to 5 days.
• Our inclusive bank holiday policy allows you to swap up to a maximum of four bank/public holidays for other days of significance within the same annual leave period.
• Access to our bespoke medical insurance benefits package which provides healthcare cover to eligible employees and their families.
• An enhanced pension plan and life insurance
• We offer enhanced family leave and pay provisions to support birth parents, co‑parents, adoptive parents and carers through life’s most important moments
• Annual Health Services Bonus Scheme
• Support with travel costs via a season ticket loan or cycle2work
• All permanent UK employees are eligible for a free health assessment every two years, including a physical examination, consultation with a Bupa doctor, and a personalised health report with practical advice to help reduce future health risks.
• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately.

Time Type: Full time Job Area: Administration Locations: Cromwell Hospital London

Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.