Diagnostic Booking Administrator

Imperial College Healthcare NHS Trust; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading healthcare provider in the UK is seeking a full-time Diagnostic Booking Administrator. The successful candidate will manage patient appointments, improve service efficiency, and ensure compliance with booking standards. Strong customer service skills and IT literacy are essential, along with knowledge of Patient Administrative Systems. The role offers opportunities for career development and benefits including flexible working arrangements and recognition schemes.

Benefits

Career development

Flexible working

Wellbeing support

Staff recognition scheme

Optional benefits like Cycle to Work

Qualifications

• Good educational standard of at least GCSE in English or Maths.
• Knowledge of Cerner is desirable.
• Demonstrable customer service skills in a healthcare environment.

Responsibilities

• Responsible for booking, rescheduling, and cancelling patient appointments.
• Input and maintain patient information on administrative systems.
• Participate in service improvement initiatives.

Skills

Customer service experience

IT literacy

Ability to prioritise work

Knowledge of Microsoft Office

Knowledge of Cerner

Education

GCSE in English or Maths

Medical terminology

Job description

We are looking to recruit a full-time Band 3 Diagnostic Booking Administrator who shares our vision and is guided by the Trust's core values of being kind, collaborative, aspirational and expert.

The successful candidate will join our busy Diagnostic Team and help fulfil our customer service guarantee by reducing call wait times and improving patient experience. This role involves working in a centralised setting and being responsible for answering patient calls, booking appointments within diagnostic target times and adhering to the Trust Access Policy.

You will liaise with doctors, nurses and other hospital departments, ensuring accurate and timely communication. The post holder will be proactive, able to work autonomously and use initiative to solve problems, while collaborating effectively with clinical and administrative teams to deliver service objectives.

You will need to balance the demands of a busy workload and remain dedicated to delivering excellent patient experience. Knowledge of Patient Administrative Systems such as CERNER is desirable. Strong IT skills are essential to perform computer-based functions and provide advice to patients and service users. Previous experience in a patient-facing role with excellent customer care, communication and interpersonal skills is required.

We are committed to supporting your personal development and career progression, offering opportunities for relevant training and development.

Main duties of the job

• Responsible for booking, rescheduling, and cancelling patient appointments, ensuring compliance with all access and booking standards.
• Accurately input and maintain patient information on Patient Administrative Systems (PAS) and Patient Tracking List (PTL) for admissions and discharges.
• Commit to Directorate and Trust objectives, supporting organisational goals and priorities.
• Actively participate in service improvement initiatives to ensure the service remains fit for purpose and delivers value for money in line with operational policies.
• Undertake clerical and occasional receptionist duties, including maintaining a clean and safe environment.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Person Specification

Education / Qualifications

• Good educational standard of at least GCSE in English or Maths, or equivalent
• Medical terminology

Skills/Knowledge/ Abilities

• Ability to prioritise work to meet tight deadlines
• Ability to work in a fast-paced environment
• Knowledge of Microsoft Office programmes to an intermediate level
• Knowledge of Cerner

Experience

• Demonstrable customer service experience
• Previous administration experience
• IT literacy
• Previous experience of working in hospital or NHS setting.
• Experience with information databases
• Experience dealing with people in a healthcare or other stressful environments

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.