Diabetes Receptionist & Waiting List Co-ordinator | Bedfordshire Hospitals NHS Foundation Trust

Bedfordshire Hospitals NHS Foundation Trust; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading NHS hospital trust in the United Kingdom is seeking a Receptionist to manage patient flow and support the reception team. This role involves greeting patients, managing appointments, and maintaining records within a healthcare setting. Ideal candidates will have excellent communication and organizational skills, as well as experience in similar roles. The position offers opportunities for development and contribution to high-quality patient care in a dynamic environment.

Benefits

High-quality training programs

Supportive work environment

Qualifications

• Experience or familiarity with hospital reception duties and healthcare environment is preferred.
• Ability to maintain patient documentation accurately.
• Experience in handling telephone enquiries politely.

Responsibilities

• Greet and assist patients in the reception area.
• Manage appointments and patient transport logistics.
• Ensure the reception area is well maintained and organized.

Skills

Excellent communication skills

Organisational skills

Experience with healthcare environments

Data input accuracy

Tools

Excel

Healthcare information systems (IPMs, Mediviewer, Diamond)

Job description

Overview

This is an exciting opportunity to join a small but essential team at Bedford Hospital, where you will support patients from arrival through the end of their care journey. As part of the main reception, you will be the welcoming face of the hospital, helping to manage patient flow and ensure every clinic runs smoothly and efficiently. The role values professionalism and initiative, with responsibility for staying on top of clinic schedules and future bookings with confidence and precision.

Beyond general reception duties, you will take on responsibility for individual clinics, offering a chance to deepen your understanding of a wide range of medical specialties and hospital systems. This is a role that combines front-facing service with behind-the-scenes coordination, ideal for someone who thrives in a dynamic healthcare environment. Familiarity with systems such as IPMs, Attend Anywhere, Mediviewer, Diamond, and Excel is advantageous, but more importantly we are looking for someone eager to learn, grow, and contribute to the smooth running of hospital services.

Responsibilities

• Patient/Public contact - Greeting and making patients feel welcome to the department, and managing patient transport when needed.
• Accurate data input relating to patient details and appointments.
• Deal with telephone enquiries in a polite and courteous manner; manage Nurse log for same-day queries (including voicemail, cleared daily).
• Administration duties — managing waiting lists, booking appointments (urgent & routine), prepping clinics for next day/week, finding referrals and managing online appointments if needed, rescheduling/cancelling clinics, and reminder calls.
• Booking clinics and using multiple calendar systems to co-ordinate with Nurses/Doctors/CSWs.

Requirements and Skills

• Experience or familiarity with hospital reception duties and healthcare environment is preferred.
• Familiarity with systems such as IPMs, Attend Anywhere, Mediviewer, Diamond, and Excel is advantageous.
• Ability to prepare all relevant documentation for clinics, ensure patient labels, new referrals and results are available in patient notes, and maintain relationships with clinical staff.
• Excellent communication and organisational skills; ability to liaise with consultants and secretaries regarding clinic queries and referrals.
• Ensure PIMS is fully maintained, patient information is up to date, and clinics are properly managed in waiting lists where appropriate.
• Book results into clinic and assist in covering the absences of other reception staff as required, potentially across different areas.
• Arrange for patients' records to be tracked and returned to the Records Library or relevant secretary after each clinic session.
• Ensure the Reception area is well maintained and coordinate with Domestic and Estates departments as needed.

About Bedfordshire Hospitals NHS Foundation Trust

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people across Bedfordshire and surrounding areas, across two busy hospital sites in Bedford and Luton. Both sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to staff health and wellbeing. As one of the largest NHS Trusts in the region, you will have access to high-quality training and development programs to grow your career. The Trust is committed to delivering the best patient care using the best clinical knowledge and technology available.

Our values

We recruit based on qualifications and experience and also on behaviours that underpin the Trust’s core values. We use values-based recruitment and are committed to inclusivity, equality and diversity, creating a culture that values differences.

Important information

vacancies may close prior to the advertised closing date when a sufficient number of applications have been received. All new staff will be subject to a probationary period covering the first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to familiarise yourself with all job requirements.

The Job Description and Person Specification are attached to this job; please review for full details and responsibilities.

• Remain composed at all times.

• Show empathy when dealing with emotionally distressed patients or those receiving bad news.

• Be able to concentrate whilst working in a busy, potentially noisy environment.

• Prepare all relevant documentation for clinics, ensuring patient labels, new referrals and results are available in the patient’s notes.

• Maintain relationships with clinical staff.

• Liaise with consultants and secretaries regarding queries with clinics and booking teams for copies of referral letters.

• Ensure PIMS is fully maintained, all patient information up to date and clinics are appropriately cashed up and patients added to waiting lists where appropriate.

• Arrange for patients’ records to be tracked and returned to the Records Library or relevant secretary after each clinic session.

• Ensure that the Reception area is well maintained at all times; liaise with Domestic and Estates departments as needed.

• Book results into clinic.

• Assist in covering the absences of other Reception staff as required across different areas of the Trust.

• Arrange photocopying as required.

• Deal with daily internal and external post.

• Any other duties relevant to the area of work.

This advert closes on Tuesday 11 Nov 2025