Dexa/ Metabolic Booking Co-ordinator

Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust; Gobowen; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in the UK is seeking a Dexa / Metabolic Booking Co-ordinator. This role involves managing patient appointments, requiring NVQ Level 3 and experience in an office environment. Candidates should have strong communication skills, proficiency in Microsoft Office, and the ability to work in a busy multi-disciplinary team. This position is only open to current employees of specific NHS organizations. The closing date for applications is 18 November 2025.

Qualifications

• Experience in an office environment.
• Ability to manage busy workload where accuracy and attention to detail is essential.
• Tact and discretion when dealing with sensitive and confidential information.

Responsibilities

• Deal with patients face to face and by telephone in a sympathetic and welcoming manner.
• Record and amend details of patients accurately on Patient Administration System.
• Prepare all necessary paperwork for outpatient clinics.

Skills

High level of verbal and written communication skills

Good interpersonal skills

Ability to sort accurately into numerical and alphabetical order

Competent in Microsoft Office

Education

NVQ Level 3 or equivalent experience

Job description

The closing date is 18 November 2025

Dexa / Metabolic Booking Co‑ordinator

We are seeking an enthusiastic and dedicated individual to join our DEXA and Metabolic Medicine booking team at The Robert Jones and Agnes Hunt Orthopaedic Hospital.

This is an exciting opportunity for the right candidates to join our growing DEXA service at RJAH. RJAH is a lead provider for DEXA for a large catchment area and in Autumn/Winter 2024 our service will be expanding with an additional DEXA scanner giving the service two scanners.

The role will predominantly consist of a booking clerk role for the DEXA Team but the ideal candidate will be able to work flexibly across the services.

The successful applicant will have the ability to work in a fast‑paced, busy environment working within a multi‑disciplinary team, and will be able to multitask and prioritise their workload.

This vacancy is open ONLY to employees of The RJAH Orthopaedic Hospital NHS FT, Shrewsbury & Telford NHS Trust, Shropshire Community NHS Trust and Shropshire Telford and Wrekin ICB. Only applications from candidates currently working in these organisations will be accepted.

Main Duties of the Job

To ensure that patients appointments are booked according to the Consultants protocols and booking policies and procedures. Enquiries from patients and others are dealt with politely. That medical case notes are available as required throughout the hospital.

Working relationships with: Other HCR staff, Medical and nursing staff, X Ray, Pre op staff, Records staff at other Hospitals, GP Practices.

Job Responsibilities

• Deal with patients face to face and by telephone in a sympathetic and welcoming manner.
• Using the Hospital computer (Patient Administration System) and other NHS systems including Royal Shrewsbury PAS, to: Record and amend details of patients accurately on PAS, Book outpatient appointments and generate confirmation letters, Cancel and reschedule clinic appointments as requested by patients or consultant staff.
• Prepare all necessary paperwork for outpatient clinics.
• Send appropriate paperwork to patients relating to appointments.
• Answer routine telephone enquiries from patients and other members of staff.
• Contact patients by telephone to book or confirm appointments.

Person Specification

Qualifications / Training

• NVQ Level 3 or equivalent experience

Experience

• Experience in an office environment. Use of computers
• Competent in Microsoft Office

Skills / Knowledge

• Able to sort accurately into numerical and alphabetical order
• Ability to utilise electronic patients and other databases
• High level of verbal and written communication skills

Aptitudes and Attributes

• Good interpersonal skills. Able to work to deadlines Good telephone manner
• Telephone manner. Tact and discretion when dealing with sensitive and confidential information
• Ability to organise and prioritise own work
• Ability to manage busy workload where accuracy and attention to detail is essential
• Team player / able to work flexibly

Other Job Requirements

• Willing to participate in continuing training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

Address

The RJAH Orthopaedic Hospital and NHS Foundation Trust