DevOps Engineer

Zen Internet Ltd; Manchester; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Life assurance

25 days annual leave

Healthcare

Birthday day off

Car salary sacrifice

Learning and development

Discounts and perks

Flexible and hybrid working

Onsite parking

Job summary

Zen Internet Ltd is seeking a proactive DevOps Engineer to join the Engineering Reliability Team in Manchester. You will collaborate with development, engineering, and operations to maintain and improve the development estate, enabling teams to focus on innovation.

Reporting to the DevOps team manager, you’ll implement build, release, deployment, and configuration activities, work with multi-functional teams, and help optimize operations using SRE principles.

Qualifications

• Proven DevOps or similar engineering role.
• Experience in ISP/Telco or Managed Services environment preferred.
• Adaptable scripting experience (C#/JavaScript/TypeScript/.Net).
• Comfortable with automation tools (Azure DevOps, GitLab, Puppet).
• Experience with networking and firewall environments.
• Production use of AWS capabilities and Kubernetes.
• Experience addressing technical debt; knowledge of SRE principles.

Responsibilities

• Deliver continuous incremental improvement of systems and infrastructure.
• Take ownership of assigned development infrastructure and systems.
• Troubleshoot and resolve technical issues, escalate to Senior DevOps where required.
• Document as you go so colleagues can follow what was done and why.
• Drive tasks forward with energy and enthusiasm.
• Create proactive monitoring solutions using standard tooling (Zabbix, Elastic).
• Support RCA for incidents and develop standard operating procedures.
• Develop and maintain self-managing infrastructure services and dashboards.

Skills

DevOps principles

SRE concepts

Automation scripting

CI/CD pipelines

AWS hands-on

Kubernetes

Docker

Kibana

Elasticsearch

Tools

Azure DevOps

GitLab

Puppet

Terraform

Docker

Kubernetes

Job description

Here at Zen your gender, race, ethnicity, neurodiversity, disability, sexuality, sub culture, size, introversion, extraversion, family background and everything else that shapes you does matter to us. Because they matter to you and are part of who you are.We're interested in you as an individual and here you'll find opportunities to develop, be recognised and hopefully enjoy yourself along the way. So don't hold back, there is a warm welcome for everyone at Zen and we look forward to meeting you.We are always happy for you to enquire about part-time, flexible working or reasonable adjustments, and we will support wherever possible. So please feel free to discuss your preferences as part of the recruitment process.

FAO Recruitment agencies & organisations: Please note that we do not need agency support to fill this role. We have a small, but great, pool of agencies on our PSL and will contact one of those if we need to.

Overview

You’ll be a member of the Engineering Reliability Team that will work closely with Zen's development, engineering, and operations centre teams. You’ll work alongside the Development and engineering teams, to support, maintain, and consistently improve the development estate so the development teams can focus and innovate constantly to drive Zen's business and the teams' priorities.

Reporting to the DevOps team manager, you must have a proven track record in a DevOps or similar engineering role and the drive and attitude to succeed. Zen are committed to investing in and developing you - we believe that everyone can lead and the way we do has a huge impact on our people and play a vital part in our success.

The DevOps team will be responsible for the design and implementation of applications' build, release, deployment and configuration activities. Other responsibilities include working within multi-functional teams to gather requirements, evaluate tools, implementing/updating solutions, building and executing test plans, provision environments, application performance reviews, assist migration of Legacy systems, and triaging and fixing operational issues.

You’ll support incidents so they are run smoothly and help ensure that operational knowledge is available and shared. You’ll escalade to Senior and Lead DevOps engineers where needed, demonstrating problem solving skills, the ability to learn quickly and adapt your skills and knowledge.

As a service provider we operate many technologies, so you’ll have the skills to work with experienced Senior and Lead DevOps engineers, Systems Engineers and developers leveraging frameworks, standards, and defined operational process to make the unfamiliar comfortable and familiar. Over time we’ll increasingly leverage SRE principles to further optimize and enhance capabilities - it’s a great opportunity to get in at the start and help shape this journey.

Objectives

• Deliver continuous incremental improvement of systems and infrastructure
• Take ownership and responsibility for assigned development infrastructure and systems
• Troubleshoot and resolve technical issues, escalating to Senior DevOps Engineers where required and be part of the 24/7 escalation rota
• Document as you go - enough so your colleagues can follow what's been done and why
• Drive tasks forward with energy and enthusiasm
• Create proactive monitoring solutions using standard tooling - mainly Zabbix and Elastic
• Support RCA (Root Cause Analysis) for incidents
• Develop standard operational procedures and documentation
• Develop and maintain self-managing infrastructure services and dashboards.
• Identify cost-saving opportunities
• Apply DevOps standards and practices
• Provide support to junior and new team members

Key Responsibilities

Experience

• Worked as a DevOps Engineer or in a similar engineering role
• Ideally, experience working in an ISP, Telco or other Managed Services environment or able to demonstrate experience in a complex heterogeneous environment
• Adaptable scripting experience - ideally C#/JavaScript/typescript/.Net
• Comfortable working with automation tools (Azure DevOps, GitLab, Puppet)
• Worked in networking and firewall environments
• Production use of AWS capabilities and Kubernetes
• Experience in helping to deal with technical debt
• Understanding of SRE principles and lean methodologies

Skills - Essential

• Strong problem-solving skills are essential - understanding of DevOps and SRE concepts with the ability to apply key techniques to problems
• Developing the ability to influence others in matters of standards and best practice
• Comfortable working with automation tools (Puppet, Git) and CI/CD pipelines (Azure DevOps) and test frameworks
• Experience using containerization technologies (Docker, Kubernetes etc)
• Working knowledge of Elasticsearch log standardisation, Kibana dashboard creation and data analysis
• Able to code to a good level - this isn't a developer role but you need scripting skills to succeed
• AWS hands on - Cloud formation, Route53, S3, DynamoDB, Cloud-watch, Lambda, Security, and troubleshooting
• Certificate management and automation
• Good troubleshooting and d

Benefits

• 2 x Life Assurance Cover, with option to flex upwards
• 25 days Annual leave, rising to 30 days with length of service, with the option to purchase up to 5 more.
• Access to private Medical Healthcare and a Healthcare Cash Plan
• An extra day off for your birthday
• Car salary sacrifice scheme
• Continuous learning and development
• Discounted Mobile plans
• Flexible and Hybrid working
• Free onsite parking
• Internal coaching and mentoring opportunities
• Onsite Contemplation and Prayer room
• Onsite Electric Car Charging points
• Optional flexible critical illness cover
• People-friendly policies
• Recognition awards where we celebrate the most awesome people
• Retail discounts
• Salary sacrifice Pension- minimum of 3% Employee contributions for a 5% Employer contribution
• Six monthly salary reviews
• Subsidised Nursery fees
• Subsidised Onsite Restaurant
• Superfast Free Reliable Broadband
• Travel Loan and Ride2Work Schemes
• Two days' paid leave per year for voluntary work