Device Repair Technician - Customer Service in Carlisle

Energy Jobline ZR; Carlisle; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading energy company in Carlisle is seeking a Customer Service Device Repair Technician. This role involves engaging with customers, performing device repairs, and ensuring excellent service. Candidates should possess strong communication skills, attention to detail, and relevant experience. The position offers a starting wage of $15/hour, rising to $17/hour upon completion of certifications, along with a bonus program.

Qualifications

• 3-6+ months of prior customer service and device repair experience preferred.
• Technical prowess to embrace new processes and technologies.
• A valid driver’s license and clean driving record required.

Responsibilities

• Engage with customers, logging device repair requests.
• Repair cell phones, tablets, light fixtures, and other devices.
• Guide other associates through live camera-based remote support.

Skills

Customer service orientation

Device repair skills

Attention to detail

Strong communication skills

Collaborative mindset

Education

High school diploma

Associate degree in electronics or similar

Job description

Overview

Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide. We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.

Job Description

An electrifying opportunity has emerged for someone with powers in device repair, customer service, and the essential role in electronic device repair. Batteries Plus in Carlisle, PA is recruiting a customer service oriented individual with a prowess in device repairs, starting at $15 an hour, increasing to $17 an hour when certifications are completed. There is also a bonus program available for this position.

Device Repair Technician Duties: Unleash Your Heroic Potential

• Stand ready to engage with customers, logging device repair requests with a sense of duty.
• Assess the potential for repairs, estimate costs, and communicate repair costs to the customer.
• Repair responsibility includes cell phones, tablets, light fixtures, and other devices for our customers.
• Take on logistics duties, receiving, packing, and shipping devices with a sense of urgency.
• Install batteries, conduct tests, and perform technical work as part of your duties.
• Rebuild cordless drill batteries and other power packs as part of your technical responsibilities.
• Maintain inventory to ensure the flow of components crucial to operations.
• Share knowledge with store teammates, training them in device disassembly, image capture, and the creation of video tutorials.
• Guide other store associates through live camera-based remote support in in-store device restorations.

Customer Service / Sales: Elevate the Experience

• Embrace the mantra of "Customer First" to guide every interaction with customers.
• Identify customer needs and recommend add-on items that enhance the products of interest.
• Execute transactions with detailed precision.
• The store phone is critical for engaging customers, assisting callers, and relaying messages to the appropriate parties.
• Stay vigilant and keep yourself updated on product and service offerings.
• Collaborate, commit to following through, and ensure tasks are fulfilled.

Merchandising / Inventory: Guardian of the Order

• Support store operations as directed by the Store Manager to keep our operations running smoothly.
• Track inventory, rotating, stocking, loading, unloading, and coordinating deliveries.
• Ensure the store’s visual presentation is ready for daily challenges, including setting up and taking down displays.

Customer Service Device Repair Technician Qualifications: The Heroic Essence

• High school diploma with 3-6+ months of prior customer service and device repair experience is ideal.
• If device repair experience is limited, an associate degree in electronics or a similar technical field suffices.
• Technical prowess to embrace new processes and technologies.
• Attention to detail to manage and track multiple commitments, prioritize, and meet deadlines.
• Strong oral and written communication skills.
• Collaborative mindset with commitment to follow-through and task completion.
• A valid driver’s license and clean driving record are important for delivering products to commercial customers.

Batteries Plus: A Growth Opportunity

• Be part of a growing alliance and endeavor.
• Principles of fairness and equality are part of the employee attributes.

A Final Call to Action: Embrace Your Heroic Destiny

This is more than a role; it combines customer service, device repair, sales, and tech solutions support.

Job Posted by ApplicantPro

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.