Device Recovery Manager

Raylo; Belfast; On-site; GBP 50,000 - 70,000; Full time

Job summary

A fast-growing tech company in the UK is seeking a professional to optimize device recovery operations. This role involves designing and automating recovery workflows and achieving KPIs. Candidates should have experience in logistics, supply chain, and project management. This position offers competitive benefits including stock options and a hybrid working model, emphasizing personal growth and employee well-being.

Benefits

Stock options for all employees

Exclusive Raylo device lease

33 days off, flexible

L&D budget to support skills

Family-first policies

Workplace nursery scheme

Perkbox membership with discounts

Qualifications

• 3–5 years of experience in relevant roles.
• Experience in fast-paced environments.
• Education at degree level.

Responsibilities

• Build and own scalable device recovery operations.
• Map current recovery processes and identify inefficiencies.
• Design and implement KPIs to track recovery performance.
• Establish relationships with external suppliers.

Skills

Technical project management

Logistics

Supply chain knowledge

Data analytics

Commercial execution

Process improvement

Education

Degree in STEM subject

Tools

MDM tools

Google Analytics

Looker

Job description

Why We Exist

At Raylo, we’re on a mission to accelerate the move to a circular economy. The only way customers and manufacturers will make that shift is if it’s simple and cost-effective - this is where we come in. We’re building a category-defining global subscription infrastructure, making premium tech accessible and affordable for both consumers and businesses. With over 180,000 subscribers in the UK and growth accelerating - we’ve proven the demand for a smarter, more sustainable way to access technology.

Raylo is a fast-growing and profitable company, backed by global investors including Macquarie, NatWest, and Channel 4 Ventures.

We are proud to have been selected for Endeavor’s network in 2024, underscoring our role as a high-impact, mission-driven business with global ambitions. And in 2025 we were recognised as part of Tech Nation’s UK’s Future Fifty programme.

We have been B-Corp certified since 2021 and were recently acknowledged by S&P Global for the positive impact of our circular business model via a Green Financing with NatWest.

At Raylo, performance matters. We set ambitious goals, move fast, and hold ourselves to a high standard, because our mission is too important to settle for less.

Our Core Values

💡 Be deeply curious – We thrive on innovation through diverse approaches, views, and people.

👟 Walk in your customer’s shoes – To build the best products and make the best decisions for the long term, we must figure out what our customers need, not just what they want.

🎯 Focus and execute – We have a big vision, but we believe in nailing the most important problems first.

💥 Be gritty – Only gritty teams succeed. Our individual ownership, passion, and perseverance mean we’re a team through thick and thin.

What to Expect

This is a newly created role within the Supply Chain team, designed to own and optimise device recovery operations at Raylo. The business has identified this area as a critical growth lever for reducing revenue leakage, recovering lost devices, and improving margins and operational resilience. You’ll report to the VP of Operations and collaborate with cross-functional stakeholders in Legal, Finance, Risk Strategy, and Commercial to build out scalable systems and improve performance against recovery KPIs.

Short-term, you’ll be responsible for designing, launching, and automating core recovery workflows (including integration with Apple Business Manager). Longer-term, you’ll deliver sustained cost savings through process improvements, cross-functional dashboarding, and external supplier negotiations.

This is a unique opportunity to take ownership of a greenfield operational area, with measurable impact and clear career growth into broader supply chain or strategy functions.

What You’ll Do

• Build and own scalable device recovery operations, from workflows to third-party engagement
• Map current recovery processes and identify key pain points, inefficiencies, and revenue risks
• Design and implement KPIs to track and measure recovery performance over time
• Integrate Apple Business Manager workflows to automate Mobile Device Management (MDM)
• Establish strong relationships with external suppliers, negotiating improved recovery terms
• Partner with Legal to launch recovery notices and legal recourse workflows
• Deliver reporting dashboards for cross-functional visibility of recovery performance
• Reduce fraud and loss rates through process tightening and data-driven insights
• Champion continuous improvement, collaborating with Finance, Legal, and Commercial
• Own and drive recovery volume targets

You’ll Succeed With

• 3–5 years of experience in technical project management, logistics, operations, supply chain, or device/ asset recovery roles
• Background in fast-paced environments, finance, FMCG or similar operationally complex environments
• Education to a degree level, ideally in a STEM subject
• Strong experience with partner management, negotiation, and commercial execution
• Proficiency in leveraging data analytics (Looker, Amplitude, Google Analytics, etc.) to inform strategic decisions
• Experience working with asset and device management tools (MDM, e.g., Apple Business Manager, Intune, Jamf, Kandji, AirWatch)
• Expertise in process design, KPI tracking, and operational reporting
• A self-starter mindset with high ownership and a drive for continuous improvement
• Collaborative and effective working style across cross-functional teams
• Passion for Raylo’s sustainability mission and interest in driving real impact through recovery

We’re not looking for you to meet every point on this job description. Please still get in touch if you think you could add value and do your best work here at Raylo. We'd love to have a chat and see if you could be a great fit.

Opportunities & Benefits

We are continuously improving and listening to our quarterly employee surveys to provide the best opportunities and benefits for our employees.

• Share in Raylo’s success – Stock options for all employees
• Get the latest tech – Exclusive Raylo device lease for employees
• Hybrid working model – that balances flexibility with in-person collaboration, empowering you to do your best work while staying connected with the team.
• 33 days off, your way – 25 days + 8 bank holidays with full flexibility to use on the days that mean the most to you
• Invest in your growth – L&D budget to support the skills you value
• Fast-track your career – Two performance reviews a year
• Family-first policies – Enhanced maternity, paternity, adoption or shared parental leave, if you’ve been with us for 12 months.
• Save big on childcare – Workplace nursery scheme for major cost savings
• Perks on perks – Perkbox membership with discounts & wellbeing benefits
• Good times, guaranteed – Optional quarterly socials, plus summer & Christmas parties

Hiring Process

What’s next?

Once you submit your application, our Talent Team will contact you if you have been shortlisted for the role.

We set an exceptionally high bar at Raylo, and in return, we will aim to give you the best candidate experience possible.

If there's anything we can do to make your application process easier for you, because of disability, neurodiversity or any other personal reason, please let us know.

Stage 1: Talent Screening

Stage 2: Hiring Manager Interview

Stage 3: Task Stage

Stage 4: Values-based Interview & Co-founder Final

*As an FCA-regulated business, we conduct background checks (DBS and AML) on all successful candidates who are offered a position at Raylo during the onboarding process.

Diversity & Inclusion at Raylo

At Raylo, we celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive. We welcome people of all backgrounds, experiences, and perspectives, believing they make us stronger.