Development Support Officer

We Manage Jobs(WMJobs); Stratford-upon-Avon; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

A local council in Stratford-upon-Avon is looking for an enthusiastic Administrator to join their Development Support Team. The role involves providing essential administrative support, managing enquiries, and assisting with planning processes. Ideal candidates will have strong organisational skills, a minimum of 4 GCSEs including Maths and English, and experience with Microsoft Office. This position offers a hybrid working model and various benefits, reflecting a commitment to both staff well-being and professional development.

Benefits

25 days of annual leave plus Bank Holidays

Hybrid working arrangements

Health Cash Plan Scheme

Gym Membership discount

Training and Development opportunities

Local Government Pension Scheme

Qualifications

• Minimum of 4 GCSEs (including Maths and English) or equivalent experience.
• Fluent spoken English and confident telephone manner.
• Experienced with Microsoft Office and adaptable to new systems.
• Friendly and committed to delivering outstanding customer service.
• Ability to manage tasks effectively and learn new processes.

Responsibilities

• Provide administrative support for various service areas including Planning.
• Be the first point of contact for internal and external enquiries.
• Support Planning Committees and other regulatory processes.
• Ensure accuracy by producing Land Charge Searches.
• Contribute to the development of better work processes.

Skills

Organisational skills

Communication

IT skills

Customer service

Education

Minimum of 4 GCSEs including Maths and English

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

About Us

Based in the heart of Warwickshire, the beautiful district of Stratford-on-Avon is, without doubt, one of the most scenic and historical regions in the UK. Stratford-on-Avon District Council’s headquarters are located in the heart of William Shakespeare’s hometown. In the District, you will find thriving market towns, home to over 135,000 residents and a tourist destination for millions of visitors each year, from across the globe. We are proud to provide public services to residents, businesses and visitors across this magnificent region, making it a great place to live, work and visit.

At the Council, our people are our superpower and by choosing to bring your talents to our organisation, you will be joining a great team where everyone feels that they truly belong, full of dedicated people all working with passion and purpose, across a dynamic portfolio of work providing high-quality services.

Benefits

As part of our team, you will enjoy a comprehensive benefits package, including:

Flexibility

• A minimum of 25 days of annual leave, plus Bank Holidays (pro-rata for part time posts)
• Hybrid working arrangements with the flexibility to work from home for up to 60% of your hours (dependent upon the role)
• Flexi-time scheme for a better work-life balance.

Lifestyle

• Health Cash Plan Scheme for medical and dental expenses.
• Eye test voucher scheme
• Everyone Active Gym Membership discount

Professional Development

• Training and Development opportunities.
• Payment of one professional subscription fee

Financial Planning

• Access to the Local Government Pension Scheme to secure your future.
• Access to free Will writing services.
• Employee Assistance Programme
• Salary Sacrifice schemes e.g. Cycle to Work etc.
• Free town centre parking

What to Expect in the Role

Join Our Dynamic Development Support Team!

Stratford-on-Avon District Council is looking for an enthusiastic and highly organised Administrator to become an integral part of our busy and committed Development Support Team.

In this role, you’ll provide essential administrative support across multiple service areas, with a key focus on Planning, helping us deliver exceptional service to our community.

Reporting to the Development Support Team Leader and Manager, you’ll be at the heart of our operations—handling enquiries from the public with confidence and professionalism and ensuring tasks are completed accurately and with integrity.

We’re looking for someone who thrives in a team environment, brings practical office administration experience, and demonstrates strong communication and IT skills. You’ll need to be adaptable, able to prioritise your workload effectively, and build positive relationships with colleagues at all levels.

If you’re proactive, detail‑oriented, and ready to make a real impact in a role that offers variety and responsibility, we’d love to hear from you!

Key Accountabilities and Responsibilities

Please see Job Description and Person Specification for more details.

• Deliver essential support for key areas including Planning, HS2, Appeals, Building Control, Enforcement, Licensing, and Section 106 obligations.
• Be the first point of contact for internal and external enquiries via Teams, phone, email, and letter—taking ownership to resolve issues effectively.
• Play a vital role in decision-making processes by providing admin support for Planning Committees, Regulatory Committees, Appeal Hearings, and Inquiries.
• Ensure accuracy and compliance by producing Land Charge Searches and supporting enforcement activities.
• Drive improvement by contributing to the development and implementation of better work processes across the team.

What You’ll Need

Please see Job Description and Person Specification for more details.

• Strong foundation – Minimum of 4 GCSEs (including Maths and English) or equivalent experience.
• Excellent communicator – Fluent spoken English, confident telephone manner, and proven ability to engage with customers at all levels.
• Tech‑savvy and organised – Skilled in Microsoft Office (Outlook, Word, Excel) and adaptable to new systems, with great administration and organisational skills.
• Customer‑focused team player – Friendly, optimistic, and committed to delivering outstanding service while working collaboratively and independently.
• Flexible and proactive – Able to manage tasks effectively, learn new processes, and provide cover when needed.

Note for internal staff

The fixed term post is offered as a secondment opportunity, allowing employees to return to their original post at the end of the secondment period. All parties must agree to the secondment, so please ensure that your Line Manager is supportive before applying. Full agreement from all parties must be confirmed in writing for the secondment to proceed, therefore candidates must have written agreement from their Manager before making an application. This written agreement must be submitted with the application form.

For an informal chat about the role, please contact Tracey Alldritt, Development Support Manager on 01789 260337 or [e-mail]

Applications will close at midnight on Monday 8th December 2025

Interviews will be held week beginning Monday 15th December 2025