Development Coaches

Ministry of Justice; Tees Valley; Híbrido; GBP 29.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working

Flexible working policy

Descripción de la vacante

Ministry of Justice in England seeks a Development Coach to lead onboarding programmes, delivering essential administrative and customer service training to new starters across service users, mediators, judiciary and management.

You will develop learners’ knowledge and skills, demonstrate leadership, and support inclusive service delivery. The role emphasizes coaching, assessment, and adapting approaches while working across national sites.

Formación

• Experience in coaching and training delivery to diverse learners.
• Ability to lead sessions and develop others to deliver inclusive public services.
• Strong communication and stakeholder management skills.

Responsabilidades

• Deliver onboarding training to new staff and ensure they acquire core skills.
• Coach learners to improve performance and service delivery to users, mediators, judiciary and management.
• Support flexible and hybrid working arrangements and adapt coaching to different learners.

Conocimientos

Leadership

Coaching

Training delivery

Customer service

Communication

Educación

CIPD qualification

Descripción del empleo

Our Development Coaches play a critical role in the learning and training of our new starters. This role will enable you to demonstrate and develop your coaching and leadership skills. You will be responsible for helping new starters deliver excellent administrative support and customer service to service users, mediators, judiciary, and management., This role will be responsible for the ongoing onboarding training that new members of staff receive, or that staff need when moving to new duties, ensuring they develop and demonstrate the skills and knowledge to deliver an inclusive and accessible service to diverse users. The role will focus on the short to medium term needs of the learners., These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week (Monday to Friday). HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy. Applications for part-time working will be considered however due to the nature of the role the minimum hours would be 30 hours per week. Occasional travel to other courts For this post, occasional travel to other National Services sites may be required. Skilled Worker Visa This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules. From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place. If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom. The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here. Additional Information Working Arrangements & Further Information The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) - See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity). For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location's respective pay scale (any legacy arrangements/locations will need to be amended). Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made. MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer. All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet. Flexible working hours The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy., We will assess your experience for this role via the following methods Statement of Suitability Statement of Suitability Guidance for the Statement of Suitability Please tell us why you are suitable for this role, referring to the essential knowledge, skills and experience outlined in the job advert: able to demonstrate leadership potential, manage resource to deliver excellent customer service, communicate effectively at all levels, resolve problems calmly and professionally, analyse data to improve performance and able to use IT with a willingness to learn new systems. You may use examples from work, education, volunteering, or other relevant experiences. To achieve the highest scores, we strongly encourage you to use the full word count (500 words). Provide personalised, real-life evidence, clearly linking your experience to the essential criteria. You may use AI in your application but, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Submitting content that is copied or plagiarised may result in your application being withdrawn. Evidence of Experience Statement of Suitability Technical Technical Questions Application Form Question Word Limit 250 As part of your application, you will be required to complete a 250 word 'Experience' question.Interview stage assessments Interview Dates Expected end of November/start of December TBC Behaviours Changing and Improving Developing Self and Others Strengths Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed please click here. Technical 1. You will be asked a further 'Experience' question at interview relating to your previous experience. Level of security checks required DBS Basic

• Provide Leadership to the learners, visibly demonstrating and embedding the culture and ways of working for National Services in delivering service excellence across all jurisdictions.
• Business-specific knowledge and experience to be able to coach and advise learners on improvement in specific business areas.
• CIPD or internal qualification in coaching and training practice (desirable).
• People and communication skills to be able to coach learners in increasing effectiveness in handling customer/user queries by telephone, email or webchat (etc.)
• Ability to judge capability, competence and potential in learners and adapt approach for different learners to ensure best learning environment.
• Knowledge of learning resources and solutions to recommend to learners.
• Coaching skills to be able to help learners understand and take responsibility for their own development, to support them in doing so and to provide guidance where necessary.
• Knowledge of HMCTS and National Services service standards to be able to measure learner's performance against these and provide support to improve where needed.
• Flexibility and adaptability in working to tailor coaching style to learners needs while still meeting business requirements.
• Resilience and authority to be able to manage learners effectively, sometimes in challenging situations.
  HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice.
• Our National Services manage centralised administrative and contact functions (telephone helpdesks) in HMCTS and we're looking for individuals who are committed to public service and making a difference in people's lives to deliver justice.
• Support
• A range of 'Family Friendly' policies such as opportunities to work reduced hours or job share.
• Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
• For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
• Paid paternity, adoption and maternity leave.
• Free annual sight tests for employees who use computer screens.
• Working for the Civil Service The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order:
  To Transformative Business Services (0345 241 5359 (Monday to Friday 8am - 6pm) or e mail [e-mail]);
  To Ministry of Justice Resourcing team ([e-mail]);
  To the Civil Service Commission (details available here).
• As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.