Developer Infrastructure Manager

Yorkshire Water; Bradford; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading water services company in Bradford is seeking a Developer Infrastructure Manager to transform services for large developers. You will lead operational teams, improve customer experiences, and drive strategic changes. Ideal candidates will have significant experience in customer-focused roles within regulated environments and possess strong leadership and stakeholder management skills. This role offers a competitive salary and a comprehensive benefits package.

Benefits

Company car lease/allowance scheme

Annual incentive related bonus

Private health care

Attractive pension scheme

Life assurance cover

25 days annual leave plus bank holidays

Wellness day

Retail savings scheme

Gym membership discounts

Qualifications

• Experience in Developer Services or regulated customer service environments.
• In-depth knowledge of the water industry.
• Proven success in customer-focused transformation.

Responsibilities

• Lead the water and wastewater teams to deliver exceptional customer experiences.
• Drive strategic improvements in operational efficiency and commercial performance.
• Collaborate with stakeholders to support sustainable housing development.

Skills

Customer centric management

Leadership

Stakeholder engagement

Analytical skills

Commercial acumen

Education

Degree level education or substantial experience in senior management

Tools

Microsoft Office applications

Job description

Developer Infrastructure Manager – Yorkshire Water

We have an exciting new opportunity for a Developer Infrastructure Manager to join us in the Customer Experience function and be responsible for transforming our service to large scale developers.

Where I’d work

Bradford / Hybrid Working (Typically in the office at Bradford 2-3 days per week)

Work type

Permanent. Working full time, 37 hours per week, Monday – Friday between a working window of 8:00am-6:00pm.

What we do

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry.

Where you fit in

As our Developer Infrastructure Manager you will lead the water and wastewater teams responsible for delivering exceptional customer experience to large developers, NAVs, and SLPs, external partners who play a pivotal role in infrastructure growth across Yorkshire.

You will drive strategic improvements across customer experience, operational efficiency, technical delivery, and commercial performance, ensuring regulatory compliance, consistent service outcomes, and a collaborative partnership model that supports sustainable housing development.

This role requires you to build and lead a high-performing operational team with the capability, agility, and insight to meet the evolving needs of large developer/NAV & SLP customers and industry partners. You will shape an operating model that is digitally enabled, transparent, and fully aligned to industry best practice and customer expectations.

Collaboration will be central to your success, working with Yorkshire Water colleagues, regulators, and industry bodies (such as OfWat, WaterUK, Local Authorities etc.), you will help deliver the Developer Services Strategy and Transformation Plan, ensuring our service offering meets and exceeds expectations in an evolving and highly regulated environment.

What skills & qualifications are we looking for?

• Educated to degree level or substantial experience in senior management and leadership roles within complex customer centric environments.
• In‑depth knowledge of the water industry, with a strong preference for experience in Developer Services or regulated customer service environments.
• Proven experience working in or with Developer Services, infrastructure delivery, or regulated customer‑facing environments.
• Strong understanding of the NAV/SLP/Developer market, with experience managing strategic relationships and performance.
• Demonstrated success in leading customer‑focused transformation in a regulated utility or construction environment.
• Hands‑on experience leading customer experience transformation, digital service enhancements, or process redesign within a regulated utility or similar sector.
• Strong leadership credentials with a proven track record in managing and developing large, diverse teams.
• Capable of setting strategic direction, managing performance, and addressing underperformance effectively.
• Excellent leadership and team management capability, including coaching, performance management, and change leadership.
• Resourceful and resilient, with a relentless focus on delivering against performance excellence targets.
• High‑level commercial acumen with understanding of cost recovery, infrastructure funding, and pricing, with the ability to apply this knowledge to operational efficiency.
• Advanced analytical and problem‑solving skills, with the ability to interpret data and make informed decisions.
• Skilled in stakeholder engagement and influencing at all levels, both internally and externally.
• Proficient in IT systems and Microsoft Office applications, with the ability to quickly adopt and leverage new technologies.

Benefits

• A company car lease/allowance scheme
• Annual incentive related bonus (up to 10% of annual salary)
• Private health care (self only)
• Attractive pension scheme (up to 12% company contribution)
• Life assurance cover of 4 times pensionable salary
• 25 days annual leave plus bank holidays – plus an extra wellness day!
• A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Recruitment Process

If successful for the role, you will be required to undergo pre‑employment checks that will include a Basic Disclosure Check, carried out through a Third‑Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter‑Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

Contact

If you are interested in this exciting opportunity, please complete the online application process and submit a covering letter and CV outlining your suitability for the role.

Do we sound like your cup of tea?

If you’ve got experience in Senior Leadership roles within Developer Services or within regulated customer service environments and strong stakeholder management skills and are passionate about delivering an exceptional service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.