Detention Custody Officer - Manchester Contracts

Mitie; Manchester; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading security services provider in Manchester is seeking a Detainee Custody Officer. You will escort immigration residents and maintain high security standards while ensuring their dignity. The role requires flexibility for day and night shifts, with all training provided, leading to a level 3 apprenticeship. Competitive salary ranges from £26 to £27 per hour depending on the facility.

Benefits

Up to 1 year structured shifts

Free parking and uniform

Access to online GP services

Generous holiday allowance

Discounts including cinema and shopping

Qualifications

• Must be over 21 years of age.
• Pass an Enhanced DBS check and Counter-Terrorist Check (CTC) vetting.
• Have lived in the UK continuously for the past 3 years.

Responsibilities

• Escort and transport immigration residents within the UK.
• Ensure safe transportation while maintaining high security standards.
• Provide care to immigration residents in a fixed location.

Skills

Strong communication and interpersonal skills

Calm and non-judgemental approach

Problem-solving abilities

Ability to stay composed under pressure

Education

UK Citizenship or relevant residency

Full UK manual driving licence

Tools

Manual driving

Job description

Better places, thriving communities.

Detainee Custody Officer – Manchester Short-Term Holding Facility, Airport and Vehicle Base

Join Us and Make a Difference

📌 Vehicle base DCO : Salary £26, based on 40 hours per week

📌 Holding facility and Airport DCO : Salary £27, based on 42 Hours per week.

Who We're Looking For

• Strong communication and interpersonal skills
• A calm and non-judgemental approach
• Great problem-solving abilities
• The ability to stay composed under pressure

What You'll Be Doing

As an In-Country Escorting DCO at the Vehicle Base, you'll be responsible for :

• Escorting and transporting immigration residents within the UK
• Driving a small minibus-sized vehicle and ensuring the safe transportation of those in your care
• Maintaining high security and safety standards while treating residents with dignity and respect

As an In-Country Escorting DCO at the Short-Term Holding Facility and Airport you'll be responsible for :

• Providing care to immigration residents in a fixed location
• Maintaining high security and safety standards while treating residents with dignity and respect

This role requires flexibility, as you will work a mix of day and night shifts, covering a 24/7 operation.

No Experience? No Problem!

No prior experience or qualifications are needed—full training and support will be provided. If you have experience handling challenging situations or working with people in distress, it would be a plus.

Your journey begins with a 4-week paid training course, including a control and restraint training course. Over the next 13 months, you'll receive on‑job mentoring and assessments, leading to an accredited Level 3 Apprenticeship in Detention and Custody.

Why Join Us?

⭐ Work‑life balance – structured shifts for stability, up to 1 year in advance so you can plan your goals and travel.

📈 Career growth – start with a Level 3 Apprenticeship, with opportunities for leadership roles

⭐ Continued personal development with full support given to enhance your career.

⭐ Free parking and uniform

⭐ A great selection of benefits incl. Access to on‑line GP services, share options and a generous holiday allowance.

⭐ Pension and Life assurance

⭐ Reward & Recognition scheme.

⭐ Discounts which include cinema, online shopping discounts, leisure centre memberships, holidays, and Health & Wellbeing Benefits. AND as a DCO, you can apply for a Blue Light discount card!!

Essential Requirements

• Be a UK Citizen, a Commonwealth Citizen with indefinite leave to remain (not through marriage), or an EEA Citizen
• Hold a valid UK passport (expired visas in out‑of‑date passports cannot be accepted)
• Have lived in the UK continuously for the past 3 years, with no single absence over 3 months
• Pass an Enhanced DBS check, employer referencing (last 5 years), and Counter‑Terrorist Check (CTC) vetting
• Hold a full UK manual driving licence (at least 12 months of experience)
• Have fewer than 7 points on your licence and no driving bans in the last 12 months
• Be over 21 years of age

🚨 Important : If you do not have a valid UK passport and a full UK manual car driving licence, we cannot proceed with your application.

Application Process

Successful candidates will be invited to an assessment process which includes :

• Interview
• Capability assessments
• Full vetting screening

to take the next step? Application now and start your journey with us!

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost.

We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform. And we have a cycle‑to‑work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10 !.

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .