Despatch Senior Supervisor

Finnebrogue; Downpatrick; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Free onsite parking

Up to 5 free food products per week

Insula Wellbeing on-site

Wellbeing & events calendar

Perks Discount card & gym

Job summary

Finnebrogue is seeking a Senior Supervisor to lead the Despatch operation across all shifts, ensuring Pick, Loading and Tray Wash teams meet KPI targets. You will coordinate with Production, Planning and Supply Chain to guarantee timely finished goods for customers.

Dayshift five days out of seven, 8am to 4/5pm finish; responsible for rotas, labour, and resource planning, with a focus on continuous improvement and site-wide communication.

Qualifications

• Experience leading dispatch teams or shift-based operations.
• Ability to manage KPIs and service levels.
• Strong planning and labour scheduling capabilities.

Responsibilities

• Lead the Despatch operation across all shifts.
• Direct Despatch Supervisory Team for consistency across shifts.
• Collaborate with Production, Planning and Supply Chain to meet outbound demand.
• Plan rotas, holidays, and ensure adequate resources.
• Coordinate pallets, trays and TMS requirements.
• Maintain site-wide communication and escalate issues when needed.
• Drive continuous improvement across the Despatch function.

Skills

Leadership

KPI Management

Labour Planning

Despatch Coordination

Tools

TMS

Job description

Be part of something big

Finnebrogue is a leading UK-based food producer within the global Sofina Foods Group. We look at what is wrong with food to figure out how to make it the best it can be. Operating from four facilities in Downpatrick, Northern Ireland, Finnebrogue supplies major supermarkets with own-label bacon, sausages, burgers, and vegetarian products, as well as its pioneering Naked range made without nitrites.

We have been recognised as the UK’s Employer of the Year by Grocer Gold and the Best Place to Work in Northern Ireland by the Irish News Workplace & Employment Awards. Our robust People Strategy offers career pathways and development opportunities for all employees, emphasising talent growth and wellbeing with generous benefits for all. We are proud to be the first food producer in the UK and Ireland to achieve the Diversity Mark accreditation and are committed to fostering an inclusive and supportive workplace.

Globally, Sofina Foods and its wholly owned subsidiaries operate more than 40 sites and have over 14,000 employees in Canada, UK, Island of Ireland, Germany and France.

Job Role

The Senior Supervisor is responsible for the effective leadership and coordination of the Despatch operation across all shifts, ensuring that the Pick Team, Loading Team and Tray Wash Team consistently deliver against agreed operational, service, quality, safety and productivity KPIs.

The role provides leadership and direction to the Despatch Supervisory Team, ensuring consistency across shifts and acting as the key escalation point for operational issues. The Senior Supervisor will work closely with Production, Planning, Supply Chain and other site functions to ensure finished products are available at the right time to meet customer and outbound requirements.

The role also has responsibility for Despatch planning, rotas, holiday management, TMS, pallet and tray requirements, supplier portals and ensuring the operation remains fully resourced and capable of meeting daily demand.

Key Responsibilities

• Leadership & People Management
• Despatch Performance & KPI Management
• Planning, Rotas & Labour
• Pallet, Tray & Management
• Production & Outbound Coordination
• Site-Wide Communication & Escalation
• Continuous Improvement

Hours of Work

Dayshift 5 days out of 7 (including weekend work)

8am-4/5pm/Finish

Benefits

• Free onsite parking and access to electric charging points and access a restaurant-standard canteen with all meals subsidised, including free breakfast options.
• Access to award-winning Food Shack, where you can receive up to 5 free food products per week.
• Confidential support through Insula Wellbeing, our on-site counsellors.
• Full calendar of wellbeing, social, and sports events.
• Perks Discount card, gym membership, cashback healthcare plan, cycle-to-work scheme, electric car scheme, and even your birthday as a paid holiday.