Despatch & Lab Assistant

Purely Recruitment Solutions Ltd.; Swindon; On-site; GBP 10,000 - 40,000; Full time

Job summary

A recruitment agency in the UK is seeking a Despatch/Lab Assistant in Swindon. This temporary to permanent role requires effective management of lab costs and ensures high product quality standards. The candidate will work an average of 40 hours a week, including weekends, while engaging in customer service and supporting team initiatives. Relevant laboratory technician training is preferred. The role offers an hourly wage of £12.21. Ideal for candidates passionate about quality and customer care in a lab environment.

Qualifications

• Ability to analyse prescriptions accurately and maintain high product quality.
• Experience in customer service and efficiently meeting customer needs.
• Competency in maintaining lab cleanliness and safety protocols.

Responsibilities

• Minimise lab costs by reducing waste and managing orders from approved suppliers.
• Contribute to excellent product quality health check scores.
• Support a one big team culture throughout the store.

Skills

Customer service

Quality assurance

Time management

Health and Safety compliance

Education

Laboratory technician training

Job description

12.21 per hour Swindon Temporary Full Time Posted date: 13/01/2026
Closing date: 13/02/2026

Swindon

Temporary to Permanent

On average you will be working 40 hours per week, 10 hour days between 8am – 7.30pm , this role includes regular weekend working with one full weekend off per month

£12.21 per hour

We are currently recruiting for a Despatch/Lab Assistant to join our client based in Swindon.

The role

• Minimise lab costs by reducing wastage, remakes and ordering all products from the most appropriate ‘approved’ core suppliers
• Be aware of controllable cost management within the lab
• Ensure environmental and sustainability procedures are followed
• Contribute to consistently excellent Product Quality Health Check scores
• Achieve consistently excellent scores for instore product quality audits
• Receive consistently positive feedback from customers
• Support a one big team culture throughout the store
• Meet and exceed all personal and team goals
• Engage in Learning & Development for new product launches & initiatives

Level 1 (recommended training – Laboratory technician induction)

• Ensure customers’ needs are met effectively, on time whilst maintaining a high level product quality
• Ensure front of store staff are informed if there is any problem or delay to their order
• Maintain a professional focus and seek to improve your own skills and product knowledge
• Understand and analyse prescriptions accurately
• Embrace a culture of “Customer First” in the lab
• Comply with Health and Safety guidelines effectively, with particular focus on Lab equipment, cleanliness and safe practices

• You will be fully accredited to laboratory technician induction (formerly level 1)
• Demonstrate technical competency
• Monitor the progress of orders and sign-off completed orders
• Conduct housekeeping, ensuring the appearance of the laboratory is always clean, professional and organised

Level 2 (recommended training – Laboratory technician)

• All aspects of laboratory technician level 1, plus:
• Ensure customers with more complex needs are met
• Order and monitor the progress of orders with core suppliers
• Carry out regular quality audits
• Support apprentices throughout the store with their apprenticeship learning (if applicable)
• You will be fully accredited to laboratory technician (formerly level 2)

By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment.