Despatch First Line Manager

Strive Supply Chain LLP; East Hagbourne; On-site; GBP 32,000 - 40,000; Full time

Job summary

Strive Supply Chain LLP is seeking a Despatch First Line Manager for its late shift operations in Didcot, Oxfordshire. The role involves overseeing daily workflow, managing teams, and ensuring compliance with operational standards, aiming for high performance and customer satisfaction. Ideal candidates will have experience in logistics, strong leadership skills, and a proactive approach to improving processes.

Qualifications

• Experience in a fast-paced warehouse or logistics environment.
• Strong organisational, planning, and communication skills.
• Ability to lead by example and drive a high-performance culture.

Responsibilities

• Oversee daily execution of outbound operations across multiple warehouse functions.
• Lead, develop, and motivate a team to ensure high levels of performance.
• Monitor KPIs and adjust plans to ensure productivity and accuracy.

Skills

Leadership

Organisational skills

Communication

Planning

Tools

WMS

MHE

Job description

Many thanks for your application. Once received I will review & reply as soon as possible.

Strive Supply Chain are a leading management recruitment consultancy, specialising in Supply Chain, Production, Planning, Logistics, Transport & Warehouse Operations, please visit our website for further vacancies and information.

Our client is a leading Non-Food FMCG Distributor who is currently recruiting for a Despatch First Line Manager to manage the late shift at their state of the art site in Didcot, Oxfordshire on a Monday - Friday basis (1400hrs - 2200hrs).

Reporting into the Despatch Operations Manager you will be responsible for overseeing the daily execution of outbound operations across multiple warehouse functions. You will play a pivotal role in leading, developing, and motivating a team to ensure high levels of performance, safety, and customer satisfaction. This includes day-to-day management of workflow, strategic planning of outbound loads, and ensuring compliance with warehouse standards and systems.

Key Accountabilities as Despatch First Line Manager:

• Plan, allocate and manage daily resources to meet despatch targets and service level agreements.
• Lead Daily Information Briefings (DIBs) to set priorities and communicate operational plans.
• Monitor KPIs and adjust plans to ensure productivity and accuracy.
• Ensure effective despatch of customer orders using BY WMS and associated MHE systems.
• Forecast and report on daily volumes and performance trends.
• Analyse operational data to identify bottlenecks and implement improvement actions.
• Manage MHE usage, licensing and reporting of equipment performance and costs.
• Lead a team of warehouse operatives with a focus on high performance, accountability, and engagement.
• Conduct team member reviews, appraisals, and performance feedback sessions.
• Uphold and enforce all H&S, quality and environmental standards.
• Conduct regular audits, MHE safety checks and risk assessments.
• Support go-live of new systems, including process testing and SOP development.
• Identify operational gaps and propose process improvements.
• Work cross-functionally to support new projects and implementations.
• Promote and drive a culture of continuous improvement (Lean, 5S, etc.).

The Ideal Person for the Despatch First Line Manager role:

• Experience in a fast-paced warehouse or logistics environment with team leadership responsibility.
• Strong organisational, planning, and communication skills (written and verbal).
• Ability to lead by example and drive a high-performance culture.
• Proficiency in using WMS (preferably BY WMS) and standard office systems.
• Proven ability to manage change and improve processes.
• Understanding of Health & Safety and warehouse compliance.

This is a fantastic opportunity – we look forward to your application.

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