Despatch Administration Assistant

Hillarys Blinds Limited; Nottingham; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading home improvement company located in Nottingham is seeking a proactive Customer Service Administrator for its Distribution Department. The role requires ensuring accurate order processing, invoicing, and prompt resolution of queries. Ideal candidates must possess strong communication skills, proficiency in MS Office, and problem-solving abilities. This position emphasizes teamwork and the importance of deadlines in a distribution environment.

Qualifications

• Previous experience in a similar office-based role.
• Ability to work under tight deadlines.

Responsibilities

• Ensure all orders are invoiced and dispatched accurately.
• Respond to queries via phone, email, and face‑to‑face.

Skills

Strong communication skills

Proficient in MS Office (Excel and Word)

Problem-solving skills

Ability to analyse data

Tools

SAP

Job description

About the Role
We are looking for a proactive and detail-oriented Customer Service Administrator to join our Distribution Department. In this role, you will play a key part in ensuring all orders are processed accurately, invoicing is completed, and queries are resolved promptly. You will liaise with internal teams, external vendors, and delivery drivers to maintain a smooth and efficient delivery process for our van network.

Key Responsibilities

• Ensure all orders are invoiced and dispatched accurately.
• Respond to queries via phone, email, and face‑to‑face, ensuring resolution within SLA.
• Communicate daily with internal teams and third‑party vendors to maintain operational efficiency.
• Create and maintain reports to monitor departmental volumes and identify areas for improvement.
• Maintain accurate spreadsheets and Google Docs for data tracking, including shutter movement and external storage.
• Support the Despatch Admin Supervisor in achieving departmental KPIs.
• Authorise release of remade products and uphold quality standards.
• Assist with external storage operations and maintain best practice agreements.
• Promote continuous improvement and ensure compliance with Health & Safety policies.

Skills & Experience Required

• Previous experience in a similar office‑based role.
• Strong communication skills with the ability to liaise at all levels.
• Proficient in MS Office (Excel and Word); SAP knowledge desirable.
• Ability to analyse data and produce reports.
• Problem‑solving skills with the ability to work under tight deadlines.

What We’re Looking For

• A team player with excellent organisational skills.
• Someone who understands the importance of meeting daily deadlines in a distribution environment.
• A proactive individual who can identify issues and implement solutions quickly.

We understand that there is no ‘one size fits all’ approach, and with this in mind, we are dedicated to providing an inclusive workplace where every colleague feels valued and comfortable to be their true self. If you require any reasonable adjustments throughout the recruitment process, please make us aware.