Desktop Support Technician L2 Uk

Excis Compliance Ltd; Camberley; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A global IT support leader is seeking a proactive Desktop Support Technician L2 to manage hardware, software, and IT assets across multiple locations in Camberley. The role requires at least 1 year of IT support experience, knowledge of Windows OS, and a valid driver's license. Join a supportive environment focused on growth and team success.

Qualifications

• At least 1 year of experience in a technical support or IT field engineering role.
• Proven practical work experience in a similar role.
• A valid UK driver's licence and personal vehicle for travel to sites.

Responsibilities

• Provide comprehensive IT support for remote sites in Camberley.
• Install, configure, and maintain hardware and software systems.
• Manage and monitor client networks and systems.
• Create and maintain documentation of hardware/software systems.

Skills

Problem-solving

Analytical skills

Organisational skills

Interpersonal skills

Communication skills

Advanced knowledge of Windows OS

Fluency in English

Ability to manage multiple projects

Job description

On-Site & Remote Support

• Provide comprehensive IT support for remote sites in and around the Camberley region.
• Offer after-hours on-call support for designated sites as required.
• Travel to customer locations across the region as needed.

Infrastructure Management & Maintenance

• Install, configure, and maintain complex hardware and software systems in the field.
• Maintain and update the existing network infrastructure, including adding connectivity via copper and fibre.
• Manage and monitor client networks and systems, including servers, routers, switches, and firewalls.
• Develop and implement system maintenance procedures to ensure maximum system uptime.
• Perform LAN and Voice MACDs (Moves, Adds, Changes, and Deletions).

Hardware & Asset Management

• Manage the Hardware Depot/ Hardware Recovery Centre.
• Handle loaner equipment management, parts ordering, and inventory management.
• Oversee shipping and receiving operations.
• Perform new PC setup, installation, re‑imaging, and end‑user data transfer.
• Provision authentication hardware like active smart cards, Active Keys, and smart card readers.

Administrative & Customer Service

• Create and maintain detailed documentation of hardware/software systems and procedures.
• Manage inventory of spare equipment and supplies, maintaining accurate spreadsheets.
• Provide exceptional customer service, ensuring client needs are addressed promptly and professionally.
• Act as a liaison between clients and vendors to ensure effective issue resolution.
• Participate in operational meetings as required.
• Provide support to other HPIT support teams as needed.
• Manage and resolve incidents through to completion.

Qualifications

• At least 1 year of experience in a technical support or IT field engineering role.
• Proven practical work experience in a similar role.
• Advanced knowledge of Windows OS (knowledge of Mac or Linux is a bonus).
• A valid UK driver's licence and personal vehicle for travel to sites.
• Fluency in English.
• Willingness to travel to customers across the region as required.
• Excellent problem‑solving and analytical skills.
• Strong organisational and interpersonal skills.
• Ability to manage schedule on multiple projects effectively.
• Transparent and effective communication skills.

About Excis

Excis is a global IT support leader, driven by innovation and collaboration. We're looking for a proactive Desktop Support Technician L2 to manage hardware, software, and IT assets across multiple locations in and around the Camberley region. Join us for a rewarding career in a supportive, family‑like environment where you’ll look forward to coming to work every day.

• Client in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients

Culture

We foster an open, friendly, and supportive growth‑oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.