Desktop Support Technician

eXcell; Peebles; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading staffing solution provider is seeking a Desktop Support Technician in Peebles, United Kingdom. The role involves providing end-user support, troubleshooting hardware and software issues, and assisting with network administration. Candidates should have a minimum of 3 years of experience in desktop support and a customer-focused attitude. A comprehensive benefits package is offered, along with competitive hourly pay.

Benefits

Medical insurance

Dental insurance

401(k)

Paid time off

Qualifications

• Minimum 3+ years experience supporting PC Hardware and software.
• Experience with asset management.
• Demonstrate high energy given fast-paced environment.

Responsibilities

• Repair, test, image and clean PCs and laptops.
• Troubleshoot software and computer peripherals.
• Assist with installations and configurations at customer sites.

Skills

PC Hardware Support

PC Software Support

Troubleshooting

Customer Service

Network Support

Tools

ServiceNow

Windows 10

Mac OS

Job description

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Peebles, OH and provide end-user support.

Duties and Responsibilities:

• Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware
• Maintain, analyze, and troubleshoot software and computer peripherals. Ability to set up, configure, and add all hardware
• Perform install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes
• Ensure that all tickets requiring follow-up work and/or calls receive appropriate attention
• Assist with installations, configurations, upgrades, patches, and other maintenance activities of server equipment
• Perform backup, recovery, and security procedures both planned or during emergency
• Follow established procedures to detect, diagnose, and accurately report outage of critical site applications
• Assist with diagnoses of network hardware and performance problems
• Perform approved installation, configuration, and maintenance of physical network
• Perform network system administration task both planned or during emergency
• Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer's site
• Back up and burn end user data
• Assist in developing and documenting improvements to current processes
• Assist other coworkers in resolution of end users' technical issues across the program
• Assist Site Leader in the execution of established processes and escalations

Skills and Qualifications:

• Minimum 3+ years of experience supporting PC Hardware and software, comfortability with limited support for servers and network equipment. Flexible depending on availability of talent in the area
• Experience with asset management
• Use a Confident, Positive Attitude to deliver great customer experience and to be invigorated by constant personal interaction
• Demonstrate high energy given fast-paced environment
• Deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well
• Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems
• Having experience supporting applications related to engineering, manufacturing, and logistics is a plus
• Strong understanding / work experience of server and network support within an enterprise. Support being provided is Hands & Feet
• Ability to work with strong personalities
• Managing stress while being able to deescalate tense users is a key attribute
• Get work done independently, and for attendance for availability to work scheduled hours
• Trusted to work proactively is a key attribute given limited site IT Leaders
• Ability to handle multiple projects
• Experience working in an enterprise environment
• Be physically able to lift up to 40lbs, bend, crawl and climb
• Be able to be on their feet and walk potentially a good portion of the day while visiting customers’ work area
• ServiceNow experience not required but a plus
• Windows 10 and Mac OS experience a plus

Wage Range

The rate for this position is between $18.00 - $26.40 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits:

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.

CompucomStaffing, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer.

For more information, visit www.compucom.com.