Desktop Support Tech - Windows/macOS/Linux, Onsite/Remote

Axiom Technologies; Enfield; On-site; GBP 25,000 - 35,000; Full time

Job summary

An IT Services partner in the United Kingdom is seeking a capable desktop support technician to provide on-site assistance for desktops, laptops, and mobile devices. The ideal candidate should have at least 1 year of relevant experience, a Bachelor's degree in Computer Science or a related field, and strong troubleshooting skills in Windows OS and Office 365. This role includes first- and second-level support as well as collaboration with IT teams. Occasional lifting of equipment may be required.

Qualifications

• 1+ year of experience in a desktop support or IT technician role.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Strong knowledge of Windows OS and Office 365.

Responsibilities

• Provide first- and second-level support for desktops, laptops, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Troubleshoot hardware, software, and peripheral issues.

Skills

Troubleshooting

Communication

Problem-solving

Windows OS

Office 365

Basic networking concepts

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow

Zendesk

JIRA

Job description

An IT Services partner in the United Kingdom is seeking a capable desktop support technician to provide on-site assistance for desktops, laptops, and mobile devices. The ideal candidate should have at least 1 year of relevant experience, a Bachelor's degree in Computer Science or a related field, and strong troubleshooting skills in Windows OS and Office 365. This role includes first- and second-level support as well as collaboration with IT teams. Occasional lifting of equipment may be required.