Desktop Support Specialist: Windows & Devices

MUFG Americas; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global financial services company is looking for a Desktop Support professional in Greater London. The role involves providing first- and second-line support for Windows 10 and 11 environments, troubleshooting hardware and software issues, and delivering exceptional customer service. Ideal candidates will have at least 2 years of desktop support experience and strong communication skills. The position may require flexible working hours, including occasional weekends.

Qualifications

• Minimum 2 years in a Desktop Support role.
• Strong expertise in Windows 10 and 11.
• Excellent customer service skills.

Responsibilities

• Provide first- and second-line support in Windows environments.
• Support various hardware devices including corporate mobile devices.
• Log and resolve incidents using a service management platform.

Skills

Desktop Support

Windows 10

Windows 11

Customer service

ITIL

Tools

ServiceNow

Mobile device management

Job description

A global financial services company is looking for a Desktop Support professional in Greater London. The role involves providing first- and second-line support for Windows 10 and 11 environments, troubleshooting hardware and software issues, and delivering exceptional customer service. Ideal candidates will have at least 2 years of desktop support experience and strong communication skills. The position may require flexible working hours, including occasional weekends.