Desktop Support Engineers

Sopra Steria's Aerospace; Tewkesbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology solutions provider is seeking enthusiastic Desktop Support Engineers to join their team in Gloucester. This role involves providing crucial technical support for Windows desktop solutions, working on exciting projects in the Aerospace, Defence, and Security sectors. Ideal candidates will have a strong grasp of patch management, experience with virtual desktop infrastructures, and a passion for IT. This position is onsite five days a week and is suitable for those looking to advance their IT careers or transition from military roles.

Qualifications

• Strong understanding of patch management and deployment.
• Experience with MS Exchange and VMWare.
• Familiarity with computer networks and security concepts.

Responsibilities

• Provide technical support for Windows desktop solutions.
• Work on virtual desktop infrastructures using Citrix XenDesktop.
• Create and maintain automated builds using MDT & SCCM.

Skills

Windows desktop solutions support

Patch management

Diagnosing issues

Citrix XenDesktop

Active Directory

Virtual desktop infrastructure

Tools

MS Exchange

VMWare

SCCM

Windows Server 2019/2022

MS MECM

Job description

Ready to take your IT career to new heights? We’re on the lookout for enthusiastic Desktop Support Engineers to join our dynamic team in Gloucester. You’ll play a key role in exciting projects across the Aerospace, Defence, and Security sectors, working with cutting‑edge technologies to deliver exceptional on‑premises solutions as part of our growing 2nd Line support team. This role offers a fantastic opportunity to work onsite five days a week, making it ideal for those who are:

Ideal Candidates

• A 1st Line Engineer looking to take the next step in your career
• Someone eager to reignite their IT career after a break
• Military personnel transitioning to a civilian career

To be considered for this position, candidates must be eligible for DV (Developed Vetting) clearance.

Responsibilities

• Provide technical support for Windows desktop solutions, diagnosing and resolving issues.
• Work on virtual desktop infrastructures using Citrix XenDesktop.
• Test and release Windows desktop security patches.
• Create and maintain automated builds using MDT & SCCM.
• Ensure the integrity of Active Directory Group Policies.
• Respond to customer queries.
• Take part in a 24/7 on‑call rota, working one week in six.

Qualifications

• Strong understanding of patch management and deployment.
• Experience with MS Exchange, VMWare, Citrix VDI, Remote Access/VPNs, and Windows Server 2019/2022.
• Familiarity with computer networks and security concepts, including firewalls and antivirus solutions.
• ITIL V4 knowledge.
• CCA‑V / CCA‑P certification (desirable).
• Experience with Windows 10/11 upgrades and software packaging.
• MS MECM and UE‑V administration experience.

EEO Statement

We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We welcome applications from people with a diverse variety of backgrounds and identities.